Job Information
Syensqo RPA Support Analyst in Pune, India
Job ID
33901
RPA Support Analyst
Regular
Pune, India (https://www.google.com/maps/place/Pune,India)
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About SYENSQO
Syensqo is all about chemistry. We’re not just referring to chemical reactions here, but also to the magic that occurs when the brightest minds get to work together. This is where our true strength lies. In you. In your future colleagues and in all your differences. And of course, in your ideas to improve lives while preserving our planet’s beauty for the generations to come.
About the job
We are seeking an RPA Support Analyst with 2 years of experience on the UiPath platform & Microsoft Power Automate to support the day-to-day operations, monitoring, and maintenance of automated processes, as well as the development of new bots and enhancement of existing bots.
This role focuses on incident management, automation monitoring, troubleshooting, debugging, minor code fixes, operational support, and User Acceptance Testing (UAT) for RPA solutions deployed across the organization.
The role requires close collaboration with business users, RPA developers, and platform administrators to ensure automation stability, performance, and continuous improvement.
Objectives of this role
Provide Level 1 / Level 2 support for UiPath automations in production.
Monitor automation executions via UiPath Orchestrator (queues, jobs, triggers, robots) and Power Automate console.
Identify, analyze, and resolve failed automations, including:
Restarting failed jobs
Reprocessing queue items
Handling business and system exceptions
Perform basic debugging and code fixes in UiPath workflows under guidance of senior developers.
Analyze logs, screenshots, and Orchestrator alerts to determine root causes of failures.
Support new RPA developments during deployment and hypercare phases.
Execute and support User Acceptance Testing (UAT):
Prepare test cases
Run test scenarios
Log defects and validate fixes
Perform non-regression testing during releases or platform upgrades.
Maintain operational documentation, runbooks, and incident reports.
Communicate effectively with business users to explain incidents, resolutions, and RPA operational processes.
Escalate complex issues to RPA developers or platform teams when required.
Work in shifts if required to ensure automation coverage and operational continuity.
Education and experience *
Bachelor’s degree in Computer Science, Information Technology, Engineering, or a related field.
2 years of experience RPA Development, monitoring and support operations. Hands-on experience with the UiPath platform & Microsoft Power Platform, including:
UiPath Studio (development and debugging)
UiPath Orchestrator (monitoring jobs, queues, assets, schedules, robots)
Power Automate
Experience with :
Exception handling
Logging and error analysis
RPA lifecycle (development, testing, deployment, support)
Experience interacting with business applications (ERP, web apps, legacy systems) is a plus.
Making enhancements to existing bots
Skills and behavioral competencies *
Technical skills
Experience with development/coding in UiPath Studio
UiPath Orchestrator monitoring and operations
Power Automate monitoring & troubleshooting
Automation troubleshooting and incident resolution
UiPath workflow debugging and code modifications
Understanding of queues, transactions, retries, and exception handling
Exposure to UAT and non-regression testing practices
Familiarity with ITIL concepts (incident, problem, change management) is a plus
Behavioral competencies
Strong analytical and problem-solving skills
Ability to work independently and within a team
Good communication skills to interact with technical and non-technical stakeholders
Structured and methodical approach to incident handling
Willingness to learn and grow in RPA and automation technologies
Language skills *
English (Mandatory)
What’s in it for the candidate
Be part of and contribute to a once-in-a-lifetime change journey
Join a team tackling high-impact automation initiatives
Work in a fast-paced, innovative, and collaborative environment
Gain hands-on experience with enterprise-scale RPA solutions
Be part of a forward-thinking company committed to innovation and excellence
Contribute to initiatives that have a meaningful impact on advancing humanity
#Hybrid
About us
Syensqo is a science company developing groundbreaking solutions that enhance the way we live, work, travel and play. Inspired by the scientific councils which Ernest Solvay initiated in 1911, we bring great minds together to push the limits of science and innovation for the benefit of our customers, with a diverse, global team of more than 13,000 associates. Our solutions contribute to safer, cleaner, and more sustainable products found in homes, food and consumer goods, planes, cars, batteries, smart devices and health care applications. Our innovation power enables us to deliver on the ambition of a circular economy and explore breakthrough technologies that advance humanity.
At Syensqo, we seek to promote unity and not uniformity. We value the diversity that individuals bring and we invite you to consider a future with us, regardless of background, age, gender, national origin, ethnicity, religion, sexual orientation, ability or identity. We encourage individuals who may require any assistance or accommodations to let us know to ensure a seamless application experience. We are here to support you throughout the application journey and want to ensure all candidates are treated equally. If you are unsure whether you meet all the criteria or qualifications listed in the job description, we still encourage you to apply.