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Découvrez votre prochaine opportunité au sein d'une organisation qui compte parmi les 500 plus importantes entreprises mondiales. Envisagez des opportunités innovantes, découvrez notre culture enrichissante et travaillez avec des équipes talentueuses qui vous poussent à vous développer chaque jour. Nous savons ce qu’il faut faire pour diriger UPS vers l'avenir : des personnes passionnées dotées d’une combinaison unique de compétences. Si vous avez les qualités, de la motivation, de l'autonomie ou le leadership pour diriger des équipes, il existe des postes adaptés à vos aspirations et à vos compétences d'aujourd'hui et de demain.

Fiche de poste :

Team Leader Position

Key Responsibilities

• Act as a liaison between Associates and Supervisors

• Delegate / Assign tasks to associates

• Coach associates to maintain service levels

• Shares skill and knowledge with associates while addressing questions regarding the systems and work

• Stays current on service features and system enhancements through formal and informal Training

• Assist and support associates with difficult work-related situations

• Empowered to take ownership of associate inquiries and concerns and to follow through on resolutions to ensure complete external and internal customer satisfaction.

• Responsible for providing assistance to resolve any problems that arise in the department.

• Prioritize the workflow to meet the deadlines of the department.

• Communicates to Supervisor any issues or problems that need escalation or management attention.

• Identifies and implements changes and process improvements to maximize efficiency, decrease errors, and reduce costs within the department.

• Reviews status and quality reports and adjusts controls to ensure proper procedures and corrective action steps are in place.

• Reviews processes to ensure efficiencies are maximized within the department.

• Conducts audits, identifies exceptions, implements corrective actions, reports findings, and maintains schedules to ensure compliance with internal audit

• Assist with creation and/or maintenance of work instructions

• KPI’s, and internal measurements

• Assist with client presentations

• Train employees as required

• Participate in client meetings as required

• Special projects as required

Supervises and Develops Others

• Is expected to be the leader of the work group

• Determines employees’ training needs to produce continuous development plans

• Provides on-going feedback and support to improve performance

• Holds others accountable to established performance levels to achieve individual and group goals

• Resolves individual and group performance issues in accordance with UPS’s policies and procedures in a timely manner to motivate and foster teamwork

Skills set required.

• Must have effective and professional communication skills to work with internal and external customers

• Must be a team builder who facilitates cooperation

• Ability to work independently, make sound judgments, without supervision based on the needs of the process

• Willingness to accept change and perform additional duties as assigned according to business requirements

• Ability to consistently exhibit leadership and team building skills to ensure compliance to departmental and organizational objectives

Prerequisites

• Graduate/ Postgraduate in any discipline.

• Strong knowledge of AP processes, ERP systems Oracle and MS Excel”.

• Required experience & strong knowledge of CargoWise, E2K,etc.

• Preferred knowledge of Compliance Audits(ISPC,GDPR)

• Understanding of Sox controls, self-audits and handling corporate audits in the previous roles.

• Proficient using Microsoft Office (i.e. Advance Excel, Word, Power BI & Powerpoint) is preferred.

• Team Management experience, if any will be preferred.

• Excellent problem-solving skills & Strong customer orientation.

• Excellent verbal and written communication skills

• Self-Driven, Influence and Persuasion

• Ability to effectively perform audit functions.

• Ability to identify training opportunities.

• Ability to thrive in a team environment.

• Acquired systems knowledge and certification as required.

• Ability to effectively communicate with all levels of the UPS Supply Chain group personnel.

• Applicants should have a minimum of two years’ experience in Accounts Payable, with demonstrated skills in team management and process oversight

UPS is committed to providing a workplace free of discrimination, harassment, and retaliation.

Type de contrat:

en CDI

Chez UPS, égalité des chances, traitement équitable et environnement de travail inclusif sont des valeurs clefs auxquelles nous sommes attachés.