Job Information
METER Group, Inc. Sales Administration Specialist I in Pullman, Washington
METER is seeking a* Sales Administration Specialist I*. Ensuring a world-class client experience, the Sales Administration Specialist interfaces with both Account Executives and clients via phone and email to gather and provide accurate pricing and terms, enters sales order information, and evaluates and solves client purchasing problems. As part of receiving and processing orders, this role also facilitates communication and documentation between sales, production, and shipping/logistics and ensures prompt and proper movement of each order through to shipment of goods and/or services. The Sales Admin Specialist also fulfills departmental roles by assisting with renewal services, providing basic quotes, conducting specific data searches as requested by the Account Executive, and assisting with other detailed responsibilities within the sales administrative processes, including other pre-sale activities.
The Sales Administration Specialist is a service-oriented role. Whether assisting clients or working with the sales team and other internal departments, it is vital to METER Group's success that the person in this role works hard to deliver a high level of support.
This position works from our Pullman, WA headquarters.
For informational purposes, the entire pay range for this role is $20.56 -$26.05. However, we expect to make an offer at somewhere between $20.56 and $23.50. Please keep this in mind when applying for this role. We are open to reviewing candidates with more or less experience; the pay range may differ if filled at a different level. Our offer will be based on job-related factors such as candidate experience, training, knowledge, and skills.
Essential Functions
- Working directly with clients over the phone or via email
- Receiving and processing client orders and providing simple, verbal price quotes via email or phone
- Verifying pricing, terms and conditions, shipping requirements, warranty information, payment terms, and any special client instructions or requests for each order including confidential information
- Ensuring timely and accurate order processing
- Following up with Sales team members, Shipping services, and others in coordinating order fulfillment to ensure on-time product order delivery
- Understanding general product information and communicating that with clients
- Securing accurate order data from the client through established verification processes
- Resolving minor client order issues to the satisfaction of both clients and company
- Accepting and performing other assignments as proficiencies are gained
Required Technical and Functional Skills
Demonstrated ability to work within deadlines established by client and company
Adaptable to changing environments affecting Sales and Order Processing imposed by the client and/or the company
Proven ability to work well in both individual and team assignments
Strong client service and oral and written communication skills, including diplomacy in handling client requests and conflict within company policy and procedures
Sound understanding and application of purchase contrac