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COME JOIN THE PULASKI COUNTY TEAM! PSA COLLECTIONS SPECIALIST Pulaski County Public Service Authority is seeking to fill a full-time PSA Collections Specialist position. This position involves managing delinquent water, sewer, and refuse accounts while providing excellent customer service. Key responsibilities include identifying overdue accounts, conducting collection efforts via phone, mail, and email, and assisting residents with billing inquiries and issue resolution in a professional manner. Additional roles include Customer Audits, welcome letters, maintaining payment plans, and handling refunds. The specialist conducts skip tracing to locate debtors who have moved, supports participation in the Virginia Debt Set-Off Program to recover debts, and maintains accurate records of collection activities and customer interactions. Compliance with regulations such as the Fair Debt Collection Practices Act (FDCPA) and other applicable state and local laws is essential. In addition to Collections, this position performs routine skilled clerical work with tasks focused on preparation of PSA Accounts Payable. This position will also be crossed trained with that of the County Accounts Payable-Receivable Clerk. This position reports to the Assistant Finance Director. Work hours are Monday thru Friday, 8:00 a.m. until 5:00 p.m. Some overtime and evening work may be required as well as overnight travel. The salary scale for this position is $43,755 - $67,519 and is commensurate upon education and experience. Educational Requirements: Candidates should have a high school diploma or equivalent, with coursework in accounting and computer operations, along with considerable experience in collections, accounts payable, and clerical work. Age Requirement: Individual must be at least 18 years of age. Please note that this position requires: Pre-employment drug screening and alcohol testing Background check DMV Driving record check Excellent benefit package that includes: Health, dental and prescription drug insurance Optional vision, cancer, critical illness, accident, life, AirMedCare, Pet, and Christmas club Virginia state retirement and life plus optional 457b retirement program with company match Sick, vacation and birthday leave Short and long-term disability Multiple paid holidays Free YMCA membership and more! Interested individuals may apply at the appropriate Virginia Employment Commission Office or apply online at www.pulaskicounty.org. Full job descriptions for all positions are located on the website. Pulaski County, VA is committed to providing reasonable accommodations to qualified individuals with disabilities in accordance with the Americans with Disabilities Act (ADA). To request an accommodation for disabilities, contact Human Resources at 540-994-2406. Individuals that require a paper application should contact Kristin Rakes, HR Assistant at krakes@pulaskicounty.org or call 540- 994-2628. Pulaski County, VA is committed to the principles of diversity and, in that spirit, seeks a broad spectrum of candidates including women, minorities, persons with disabilities, and veterans. As an Equal Opportunity Employer and certified Virginia Values Veterans (V3) organization, we are dedicated to nondiscrimination in recruitment, selection, hiring, pay, promotion, retention or other personnel action affecting employees or candidates for employment. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex/gender/identity/sexual orientation, national origin, ethnic origin, disability or protected veteran status. This position will open until filled. The position was first advertised on 03/26/2026. To comply with company policy, this position will remain posted for a minimum of 5 days

Page 1 of 4 PSA COLLECTIONS SPECIALIST Pulaski County Public Service Authority Department: Finance Supervision Exercised: None Supervision Received: Assistant Finance Director Employee will undergo a six-month orientation period and will be evaluated at the end of the six-month term. Employee will be evaluated annually thereafter. Classification (FLSA): Non-Exempt, Full-Time Age Requirement: Individual must be at least 18 years of age. TESTING/SCREENING AND CERTIFICATIONS REQUIRED: Drug and Alcohol Testing, Background Screening, Drivers License and Driving Record Required Essential Employee: No Work Hours: Monday thru Friday, 8:00 a.m. until 5:00 p.m. ESSENTIAL FUNCTIONS: This position involves managing delinquent water, sewer, and refuse accounts while providing excellent customer service. Key responsibilities include identifying overdue accounts, conducting collection efforts via phone, mail, and email, and assisting residents with billing inquiries and issue resolution in a professional manner. Additional roles include Customer Audits, welcome letters, maintaining payment plans, and handling refunds. The specialist conducts skip tracing to locate debtors who have moved, supports participation in the Virginia Debt Set-Off Program to recover debts, and maintains accurate records of collection activities and customer interactions. Compliance with regulations such as the Fair Debt Collection Practices Act (FDCPA) and other applicable state and local laws is essential. In addition to Collections, this position performs routine skilled clerical work with tasks focused on preparation of PSA Accounts Payable. This position will also be crossed trained with that of the County Accounts Payable-Receivable Clerk. Physical presence on the job is required as essential functions and responsibilities are not suited to remote work. JOB REQUIREMENTS: To perform this job successfully, an individual must be able to perform each essential function satisfactorily. The requirements listed below are representative of the knowledge, skill and/or ability required. Reasonable accommodations may be made to enable an individual with disabilities to perform the essential functions. RESPONSIBILITIES: Contacts customers with debts outstanding for the PSA Prepares liens against property owners per policies May be required to appear in court to represent the PSA Utilizes the debt set-off collection program PSA Collections Specialist Page 2 of 4 Issues PSA refunds Prepares County property transfer welcome letters Creates and processes payment plans within the financial software system Prepares PSA Accounts Payable Composes correspondence and prepares reports independently or from verbal instructions Checks and reviews a variety of data for accuracy, completeness and conformance to established standards Answers telephone and provides routine information Collects and interprets data for records and reports Makes mathematical calculations Posts and makes entries in accounting program and other records Maintains data bases and mailing lists Files various fiscal transaction documents Gathers, assembles, tabulates, checks and files financial data Collates, sorts and compiles fiscal data in accordance with procedures KNOWLEDGE, SKILLS AND ABILITIES: Ability to prepare financial reports accurately, follow complex instructions, analyze data and work effectively and courteously with customers, employees and vendors Must be proficient in Microsoft Office Must have excellent verbal and written communications skills Ability to work independently with minimal supervision Ab