Job Information
HSBC Assistant Manager, Mortgage Specialist, Puchong in Puchong, Malaysia
Assistant Manager, Mortgage Specialist, Puchong
Brand: HSBC
Area of Interest:
Location:
Puchong, Kuala Lumpur, 10, MY, 47100
Work style:
Date: 3 Mar 2026
Job Description
Within International Wealth and Premier Banking (IWPB), we serve 41 million customers globally, including 6.7 million who are international, from retail customers to ultra high net worth individuals and their families. We help our customers to take care of their day-to-day finances and to manage, protect and grow their wealth. Our international network and breadth of expertise enable us to deliver on HSBC’s purpose of opening up a world of opportunity by providing our customers with borderless banking and world-class wealth management through best-in-class, mobile-first capabilities and exceptional people. Our key areas of operations include Retail Banking and Wealth Management, Asset Management, Global Private Banking and Insurance.
We are currently seeking ambitious individuals to join our International Wealth and Personal Banking (WPB) team in the role of Assistant Manager, Mortgage Specialist working together with colleagues to display HSBC Values and achieve Vision to become the world’s leading international Bank.
Principal Responsibilities:
Achieve performance expectations and contribute towards the mobile sales’ business and bottom line, in line with the IWPB strategic direction.
Building a high-performance sales culture and execute tactical action plans & sourcing potential clients for new business opportunities to grow affluent segments customer
Accelerate business growth and enhance customer experience by conducting impactful client presentations and fostering relationship with high-potential customers
Handle escalated customer complaints with timely and professional resolution
Deliver fair outcomes for our customers and maintain personal conduct that is in line with HSBC values and code of conduct
Develop and maintain positive working relationships with internal teams, branch staffs and external stakeholders to support business objectives
Act as a bridge between frontline staffs, management and cross functional departments to ensure smooth execution and alignment with Bank’s direction
Driving, Equality, Diversity and Inclusion within all relationships to have an inclusive environment toward both colleagues and customers
Ensure 100% completion of mandatory training within deadlines
Responsible for creating a positive staff morale, motivation and actively manages performance of the sales team
To safeguard the Bank from loss and always protects the Bank reputation
Understand and adhere to regulations and regulatory guidance that apply to my role, promptly reporting any breaches in accordance with local procedures.
Maintain sufficient and effective processes and controls by identifying and mitigating risks and ensure timely escalation and resolution of all control issues and reputation risks.
Ensure adherence to applicable Global, regional and country standards and policies
Deliver fair outcomes for customers and support the orderly and transparent operation of financial markets
Qualifications - External
Minimum 3 to 5 years of experience in Banking sales or Mortgage sales with team lead experience preferred
Excellent interpersonal skills with the ability to communicate effectively at all levels of the organization
Proven ability to execute tactical sales plans and strong problem-solving skills
Able to work independently, self-driven and results-focused
Highly motivated and flexible in working across complex cross-functional work structures within the bank and externally with regulators, business partners and industry committee
Demonstrated experience in acquiring affluent segment with strong products knowledge in Cards, Loan and Borrowing products
Strong analytical skills with the ability to identify customer acquisition trend and opportunities
Due to the urgent hiring need, candidates with immediate right to work locally and no relocation need will be prioritized.
Opening up a world of opportunity.
www.hsbc.com/careers
HSBC is committed to building a culture where all employees are valued, respected and opinions count. We take pride in providing a workplace that fosters continuous professional development, flexible working and opportunities to grow within an inclusive and diverse environment. Personal data held by the Bank relating to employment applications will be used in accordance with our Privacy Statement, which is available on our website.
Issued by HSBC Bank Malaysia Berhad