Job Information
BYU Computing Specialist (part-time 17.5 hours/week) in PROVO, Utah
Computing Specialist (part-time 17.5 hours/week)
Join the Department of Physics and Astronomy in providing computer support to the Department of Physics and Astronomy on Windows, Linux, and Mac systems as we engage in world-class research
Position will remain open until filled
What you'll do in this position:
End-User Support & Troubleshooting
Diagnose and resolve a wide range of end-user hardware, software, and connectivity issues using systematic troubleshooting techniques.
Identify root causes, test potential solutions, document findings, and escalate complex problems when appropriate to ensure timely resolution and minimal disruption.
Systems, Server, Storage & Network Support
Perform routine hardware and software maintenance to ensure optimal performance, reliability, and security.
Configure, deploy, and maintain Windows, macOS, and Linux desktop and server systems, including account setup, system imaging, security configuration, and approved software installation.
Support the setup, monitoring, and basic administration of storage technologies, servers, and network infrastructure, including backups, user access management, system upgrades, and performance monitoring.
Equipment Installation & Physical Support
Assist with the physical setup, relocation, installation, and occasional lifting of computer equipment such as desktops, laptops, monitors, printers, and networking devices while following established safety guidelines.
What qualifies you for this role:
Required:
A firm commitment to the mission of BYU
1 year in tech service desk or IT troubleshooting
Excellent technical skills
Demonstrated competence in troubleshooting issues as they arise in a timely manner
Ability to work well with others and contribute to the team
Professionalism and courtesy in dealing with faculty, staff, and students
Preferred:
2+ years in tech service desk or IT troubleshooting
Existing Windows management experience Linux or Mac system knowledge Storage technology background
Pay Grade: 52
Typical Starting Pay: $31.25 to $40.50 an hour