Job Information
Aroostook Band of Micmacs MSA - Clinic Receptionist Registration in Presque Isle, Maine
This job was posted by https://joblink.maine.gov : For more information, please see: https://joblink.maine.gov/jobs/1325911
MIKMAQ NATION
POSITION DESCRIPTION
Job Title: Medical Support Assistant (MSA)- Clinic Receptionist and Patient Registration
Classification: Hourly/Non-Exempt/Full-time/40 hours
Immediate Supervisor: Patient Resources and Health Information Administrator. Salary Range: \$18.00 - \$23.00
NOTE: The following includes data on essential job functions, as well as physical, mental, academic, and experiential requirements for the job defined herein. The description serves interviewers, applicants, directors, and incumbents as a reference tool for determining whether applicant or employee qualifications are sufficient to perform the tasks and assume the responsibility described herein. Please be aware that some aspects of this portion may change over time in response to the evolving needs of the Mikmaq Nation (MN). These changes, however, may not be immediately recorded in this document.
Position Summary: The Clinic Receptionist is responsible for patient registration, scheduling, medical records support, office automation, and clerical duties in support of the care and treatment provided to patients receiving health services.
Responsibilities include receiving and relaying incoming telephone calls; greeting, receiving, and directing patients and visitors; answering routine inquiries; maintaining and updating patient medical records; and performing clerical duties related to patient care, including scheduling appointments.
The Clinic Receptionist is responsible for ensuring complete and accurate patient information is collected and maintained. Additional duties include processing authorized documents, maintaining courteous and professional patient interactions, and supporting positive public relations to help ensure the clinic provides high-quality patient care.
Education: High school diploma or GED
Skills/Knowledge/Abilities required: Knowledge of scheduling, medical records, and patient registration functions. Working knowledge of general computer applications and office software. Knowledge of the Privacy Act of 1974, HIPAA, and the Freedom of Information Act as they relate to patient confidentiality, including procedures for obtaining proper authorization for the release of information from patient medical records.
Working conditions: Work is primarily performed in an office setting with frequent contact with patients. The position may occasionally involve interaction with hostile or sensitive individuals while enforcing policies related to authorization and referrals to private facilities. The employee may be exposed to communicable diseases in the course of performing assigned duties..
Functions/Tasks:
1. Maintain accurate and up-to-date registration information on all Mikmaq patients who present for health services in the electronic health record.
2. Act as a receptionist for patients, visitors, and the public, directly, face-to-face, or over the telephone.
3. Make appointments for general and special clinics; notifies patients for return medical follow-up as requested by the medical provider, and for cancelled and/or rescheduled appointments.
4. Ensure that all required registration forms are completed and signed by patients for each calendar year and scanned into the EHR.
5. Patient notification of appointments by sending Pre-Appointment letters weekly and reminder calls daily.
6. Create and manage multiple clinic schedules to ensure they are booked and blocked accordingly.
7. Assist patients with setting up travel for upcoming referred appointments
8. Scanning patient registration documents into EHR.
9. Working with patients who have, or are eligible for, alternate resources by implementing screening and interviewing methods effectively. In erview all patients eligible for Medicare, Medicaid, and Private insurance benefits, to ensure they understand their entitlement.
10. Maintains strict adherence to all MN Personnel Policies.
11. Reviews and adheres to the Privacy Act and HIPPA rules and regulations. Monitors and enforces compliance of staff with all applicable rules and regulations governing the privacy and confidentiality of patients, the Health Department, and the IHS data and information.
12. Consents to a State of Maine Criminal Background and DHHS checks and have no significant findings.
13. Reviews, signs, and adheres to the Privacy Act of 1974, and Confidentiality Statement.
14. Reports to the Business Office Manager, of significant findings in relation to health matters that come to his/her attention during the performance of official duties.
15. Carries out additional duties as assigned by the Bus