Job Information
Hyatt Front Office Host in PRAGUE, Czech Republic
Description:
Main Duties and responsibilities:
General Competencies
• Conveying, supporting and exampling the corporate culture
• Support of a good working atmosphere through personal communication
• Respect and recognition of the work and performance of colleagues
• Active cooperation and support of teamwork in the hotel and in the department
Service and Services
• Polite, personal and professional service
• You see yourself as a service provider to customers and colleagues
• You maintain a friendly and efficient tone on the phone
General Guidelines
• Supporting and adhering to all procedures, policies and procedures
• Promoting and complying with all guidelines regarding operational safety
• Adherence to the brand standards of the company and the hotel
• Punctual and well-groomed appearance at the workplace
• Compliance with the dress code and the guidelines of appearance
Communication and corporate culture
• Conveying, supporting and exampling the corporate culture
• Support of a good working atmosphere through personal communication
• Respect and recognition of the work and performance of colleagues
• Active cooperation and support of teamwork in the hotel and in the department
Other
• Ensuring a clean and organized workplace at all times
• Maintenance and careful handling of the equipment and work material
• Independent execution and planning of various projects if required
• Acceptance of individual orders and assistance in other departments if necessary
Special tasks and areas of responsibility:
• Ensures the best possible guest service within its departments
• Ensure an optimal workflow throughout the front office
• Takes over shifts at reception day and night
• All processes must be constantly monitored by the host and, if necessary, corrected
• Jointly responsible for good cooperation within the front office departments
• Maintenance of databases, rate tables and all systems belonging to the reception
• Must be informed about activities in the hotel and communicate them further
• Monitors the functionality of all devices at the reception
• Follows all security measures and procedures
• Is responsible for cleanliness and order
• Is responsible for the cash float during the shift
• Furthermore, pays attention to cleanliness in the entire hotel area
• Is responsible for the bookout of hotel guests if necessary
• Pays attention to cost-conscious handling of material and energy in the reception area
• Controls the archiving of the necessary documents
• Ensures a corresponding entry of all guest wishes in the logbook
• Forwards guest complaints to the service leader for follow-up
• Actively offers guests to join the World of Hyatt loyalty program
• Is jointly responsible for the achievement of the upsell departmental goal
• Actively offers upsells to guests.
• Supports the Bellstaff during high workloads when parking the cars
• Provides foreign currency exchange service
• Assists with guest services related requests
• Takes part in the training process of the newcomers
Primary Location: CZ-Prague
Organization: Andaz Prague
Job Level: Full-time
Job: Guest Services
Req ID: PRA000380
Hyatt is an equal employment opportunity and affirmative action employer. We do not discriminate on the basis of race, color, gender, gender identity, sexual orientation, marital status, pregnancy, national origin, ancestry, age, religion, disability, veteran status, genetic information, citizenship status or any other group protected by law.