Job Information
Mars R&D Regional Systems Functional Expert (f/m/x) in Poznan, Poland
Job Description:
R&D Regional Systems Functional Expert (f/m/x)
in Mars Global Services, R&D Depertment
Location: Poland GSW/GSP or Hungary
What would be your key responsibilities?
Provide system support for business users (Key/End Users), acting as a second-level escalation for end users and first-level escalation for Key Users.
Partner with development and technical teams to analyze and resolve system incidents and defects, including active participation in “Code Red” incident response.
Review service performance (incident trends, SLAs) and drive continuous service improvement initiatives.
Manage and engage the Key/End User community and business stakeholders by leading communities of practice and fostering continuous improvement.
Design, maintain, and deliver end-user training programs, including training curricula, materials, onboarding, refresher sessions, and hyper-care support.
Ensure governance of business processes and data quality, provide audit support to Key Users, and collaborate with global and segment process owners to close compliance gaps.
Manage system changes (CIPs and new capabilities): creation of change requests, coordination of testing, implementation, and validation against business requirements.
Own UAT and end‑to‑end testing prior to new functionality rollouts and support MDT teams with impact assessments of system changes.
Contribute to global and regional new capability prioritization by providing functional and business input.
Support new capability deployments as a functional owner: partner with Project Managers, define and validate business processes and RACI, coordinate data-related activities, and manage unit-specific changes.
What are we looking for?
Bachelor’s degree in Science, IT Systems, Food Safety, Food Science, or a related field (preferred).
At least 5 years of experience in R&D, Quality, R&D/Quality Systems, Supply, or Digital Technology / Business Partnership roles.
Proven experience working with R&D or Quality systems and supporting business users in a complex, global environment.
Solid understanding of Mars signature processes (Quest, QES, TRL, FEF) and Mars Quality & Food Safety standards.
Strong functional and technical capabilities, with the ability to translate business needs into system solutions.
Experience in change management, including UAT, end‑to‑end testing, and support of system deployments.
Demonstrated ability to navigate complex issues, manage escalations, and drive continuous improvements.
Excellent stakeholder management and collaboration skills; able to build trust and influence across teams remotely.
Strong customer focus with a track record of delivering consistent results.
Excellent written and verbal communication skills; fluency in English required.
What can you expect from Mars?
Work with diverse and talented Associates, all guided by the Five Principles.
Join a purpose driven company, where we’re striving to build the world we want tomorrow, today.
A strong focus on learning and development support from day one, including access to our in-house Mars University.
An industry competitive salary and benefits package, including company bonus.
Qualifications
Nimble Learning
Manages Complexity
Optimizes Work Processes
Ensures Accountability
Decision Quality
Communicates Effectively
Plans and Aligns
Collaborates