Job Information
IBM Business System Administrator - Workday in POUGHKEEPSIE, New York
Introduction
At IBM Finance & Operations, we are the backbone of IBM’s transformation driving efficiency, transparency, and smart decision-making across the business. Our teams provide the insight and discipline that guide strategy, ensure financial strength, and enable IBM to invest in innovation and growth. Working in Finance & Operations means combining analytical skills with collaboration and curiosity. You’ll partner with colleagues across functions and geographies, using data, technology, and process excellence to create solutions that improve performance and deliver measurable impact. IBM offers continuous learning, career development, and a culture that values diverse perspectives. Join us and be part of a global team that keeps IBM moving forward, while building your own future in a dynamic and evolving environment.
Your role and responsibilities
The Business Systems Administrator is responsible for the daily operational health and administrative integrity of our Workday ecosystem. This role focuses on ensuring that system configurations, business processes, and data entry remain accurate, efficient, and compliant with global standards.
You will exercise sound judgment to resolve moderately complex technical issues within Workday and impacted applications while following standardized procedures for routine maintenance. As a key administrative partner, you will collaborate with HR, Finance, and IT stakeholders to troubleshoot data discrepancies and maintain the "open" and collaborative culture that defines Red Hat. This position requires a high degree of discretion, as you will regularly handle sensitive associate information in accordance with Red Hat policies and global privacy laws.
Required technical and professional expertise
Module Proficiency: Foundational knowledge of Workday HCM is required. Familiarity with additional modules such as Recruiting, Compensation, Benefits, or Payroll is highly preferred
Data Management Tools: Hands-on experience with Enterprise Interface Builder (EIB) for mass data uploads and updates
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Reporting: Proficiency in Workday Report Writer, including the creation of custom reports, dashboards, and the use of Calculated Fields to extract actionable insights.
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Testing Protocols: Experience executing User Acceptance Testing (UAT) and regression testing during Workday’s bi-annual feature releases.
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Ticketing & Project Management: Experience using ServiceNow to track system issues and manage administrative tasks * Collaboration Suite: Proficiency in Google Workspace (Sheets, Docs, Slides) for data visualization and documentation, and Slack for real-time stakeholder communication
Data Privacy: A solid understanding of global data privacy regulations, including GDPR, and their application within an HRIS environment.
Root Cause Analysis: Ability to look beyond a system error to identify underlying data discrepancies or configuration gaps.
Process Optimization: A "continuous improvement" mindset—always looking for ways to automate manual administrative tasks or simplify complex workflows.
Technical Writing: Skill in creating clear, jargon-free documentation, job aids, and training materials for end-users.
Autonomy & Initiative: Proactive approach to work with the ability to move projects forward with minimal instruction, while knowing when to escalate issues to senior team members.
Preferred technical and professional experience
Workday Pro Certification in HCM
Familiarity with ServiceNow
IBM is committed to creating a diverse environment and is proud to be an equal-opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, gender, gender identity or expression, sexual orientation, national origin, caste, genetics, pregnancy, disability, neurodivergence, age, veteran status, or other characteristics. IBM is also committed to compliance with all fair employment practices regarding citizenship and immigration status.