Job Information
Kelly Services Customer Service Coordinator in Portsmouth, New Hampshire
Job Title: Customer Service Coordinator
Job Summary
The Customer Service Coordinator serves as a key liaison between the company and its customers, ensuring an exceptional customer experience by efficiently handling inquiries, orders, complaints, and feedback. This role requires excellent communication skills, problem-solving abilities, and a customer-focused attitude.
Key Responsibilities
Act as the main point of contact for customer inquiries via phone, email, and chat.
Process and track customer orders, returns, and exchanges accurately.
Address and resolve customer complaints and issues promptly and professionally.
Coordinate with internal departments (sales, logistics, warehouse, etc.) to ensure timely delivery and service.
Maintain detailed and accurate customer records in the CRM system.
Provide product, service, and account information to customers.
Assist with customer onboarding and education regarding company offerings.
Monitor and report on customer service metrics and trends to management.
Stay updated on company products, services, and policies.
Participate in training sessions and team meetings as required.
Schedule: 8am-5pm
Pay Rate: $16 per hour
Full-Time, Temp-Hire
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.