Job Information
Robert Half Medical Customer Service Rep in Portland, Oregon
Description
We are looking for a dedicated Medical Customer Service Representative to join our client's team in Portland, Oregon. In this long-term contract role, you will play a key part in delivering exceptional service to patients, addressing their needs, and ensuring a seamless experience. This is a great opportunity to contribute to the healthcare sector while advancing your customer service expertise.
Responsibilities:
• Respond to inbound patient inquiries with professionalism and empathy, ensuring their concerns are addressed promptly.
• Provide accurate information regarding medical terminology, procedures, and durable medical equipment (DME).
• Collaborate with patients and healthcare providers to resolve issues and facilitate effective communication.
• Utilize Epic EMR to document patient interactions and maintain accurate records.
• Assist in scheduling appointments, verifying insurance details, and managing patient accounts.
• Ensure compliance with healthcare regulations and maintain patient confidentiality at all times.
• Troubleshoot and resolve concerns related to medical services or equipment with a focus on customer satisfaction.
• Maintain a thorough understanding of products, services, and processes to deliver consistent and reliable support.
Requirements • Prior experience in a call center or customer service environment is required.
• Familiarity with basic medical terminology and healthcare processes is essential.
• Strong communication and interpersonal skills to interact effectively with patients and healthcare professionals.
• Proficiency in handling inbound calls and managing multiple tasks simultaneously.
• Knowledge of durable medical equipment (DME) and its applications is preferred.
• Experience using Epic EMR or similar electronic medical record systems is highly desirable.
• Ability to work in a fast-paced environment while maintaining attention to detail. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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