Job Information
XPO, Inc. Engineer, Software Engineering - Hybrid in Portland, Oregon
Engineer, Software Engineering - Hybrid
Requisition Id: 386233
Business Unit: Corporate
Location:
Portland, OR, US, 97209
What you’ll need to succeed as an Engineer, Software Engineering at XPO
Minimum qualifications:
Bachelor’s degree or equivalent work or military experience
1 year of experience as an Operations Engineer / Dev Ops / Dev Sec Ops engineer with experience in multiple layers of software development/production management
Preferred qualifications:
3+ years of experience as an Operations Engineer / Dev Ops / Dev Sec Ops engineer with experience in multiple layers of software development/production management.
Comfortable reading and writing in Java
Good working knowledge of ITIL processes and procedures (e.g., incident, problem, emergency change)
Experience with enterprise monitoring and integration platforms such as Dynatrace and Elastic, along with strong SQL skills to analyze and correct production data issues.
Understanding of containers and related technologies such as Swarm and Kubernetes in a production environment
Broad technology experience with Automation Software
About the Engineer, Software Engineering Job
Pay, benefits and more:
Competitive compensation package
Full health insurance benefits are available on day one
Life and disability insurance
Earn up to 15 days of PTO over your first year
9 paid company holidays
401(k) option with company match
Education assistance
Opportunity to participate in a company incentive plan
What you’ll do on a typical day:
Work across our product landscape ensuring the smooth operations of our IT systems and service. The role focuses on L1/L2/L3 production support, requiring strong capabilities in coding, debugging, root cause analysis (RCA) and data fixes
Ensure the availability and efficient working of the services in compliance with both functional and non-functional expectations
Work closely with end users, business stakeholders, and technical teams to ensure application stability and high service quality.
Plan and implement continuous improvements and changes in the ecosystem.
Handle service interruptions towards resolution within the defined SLAs with a mindset of continuous improvement
React to events (monitor alerts, support escalation issues, internal incidents), i.e., incidents that hit the application or the underlying infrastructure. Troubleshoot and resolve the service interruption (either hands-on or by guiding 3rd party for incident resolution actions with clear instructions)
Provide information for root cause analysis and/or conduct postmortem and provide reports.
Provide recommendations/workarounds for identified problems.
Liaise and act with others (end users, internal teams) for incident and problem management.
Documentation: Create documentation tuned for the intended audience, including runbooks, Knowledge Base articles, how-to articles
Communication: Communicate with different stakeholders and vendors on technical level. Able to translate the impact of technical issues and concept to non-technical users for impact assessment.
Conduct occasional extended hours including weekends, to meet project deadlines or production support
Conduct oncall support in a rotational basis, after 6 months of employment
About XPO
XPO is a top ten global provider of transportation services, with a highly integrated network of people, technology and physical assets. At XPO, we look for employees who like a challenge and can communicate effectively in all situations. We want to leverage your skills and years of experience to drive positive results while ensuring a bright future for yourself and XPO. If you’re looking for a growth opportunity, join us at XPO.
We are proud to be an Equal Opportunity employer. Qualified applicants will receive consideration for employment without regard to race, sex, disability, veteran or other protected status.
All applicants who receive a conditional offer of employment may be required to take and pass a pre-employment drug test.
The above statements are not an exhaustive list of all required responsibilities, duties and skills for this job classification.
Review XPO's candidate privacy statementhere (https://jobs.xpo.com/content/CANDIDATE-PRIVACY-NOTICE/?locale=en_US) .