Job Information
Providence Director, Operational Excellence in Portland, Oregon
Description
Calling all Esteemed Leaders! Are you a revenue cycle leader with deep front‑end expertise and a passion for regulatory compliance, operational excellence, and patient experience? Do you thrive in complex, multi‑state healthcare environments where scale, standardization, and transformation are critical to success? If so, we invite you to explore the Director, Operational Excellence opportunity.
The Role:
The Director, Operational Excellence is accountable for state and federal regulatory compliance, and for setting standards that ensure efficiency and effectiveness of the Pre‑Service Department across the enterprise, supporting more than 51 hospitals across seven states. This role assists the organization in the delivery of centralized scheduling within the markets and partners with key stakeholders to execute process improvement plans and strategic initiatives. This position requires an advanced knowledge of EPIC.
The Director leads innovation and automation efforts that improve caregiver workflows and enhance the patient experience. This role is responsible for budget management, productivity, and achievement of local and enterprise revenue cycle key performance indicators, while ensuring a streamlined operational experience for both business and patient constituents. There will be 100+ individuals reporting up to this individual.
Pre-service Pre-Registration and authorization teams are responsible for easing the way for patients by ensuring correct demographic and insurance information is collected; and that payer requirements/authorizations are verified on accounts prior to service. The Notice of Admission Team communicates admission information to payers for patients they insure. This payer requirement must be completed within 24 hours of admission for most payers so that the Inpatient stay will be approved and covered.
Pre-Service scheduling teams provide support to both patients and Ancillary Departments by responding to patient calls and accurately inputting into schedules to enable care as efficiently as possible. Pre-service Pre-Registration and authorization teams are responsible for easing the way for patients by ensuring correct demographic and insurance information is collected; and that payer requirements/authorizations are verified on accounts prior to service.
What You'll Do:
Operational Leadership & Standards
Set clear expectations for delivering the highest level of customer service through education programs, quality assurance, and a culture of continuous improvement.
Establish and oversee standards for pre‑registration, including accurate capture of demographics and insurance information, eligibility and benefits verification, and authorization prior to service.
Ensure efficient communication of patient estimates, pre‑service collections, and achievement of collection goals.
Denial Prevention & Revenue Integrity
Minimize denials and controllable write‑offs through participation in denial prevention committees and leadership of process improvement initiatives.
Ensure consistent compliance with revenue cycle policies, procedures, and regulatory requirements.
People Leadership & Engagement
Develop and maintain a high‑performing team by ensuring:
Staffing levels meet budget and productivity targets
Caregivers are fully trained, empowered, and supported to achieve performance and quality goals
Career ladders and development opportunities are established where appropriate
Compliance with all applicable laws, regulations, and PSJH policies is maintained
Centralized Scheduling & Cross‑Functional Partnership
Participate in market and enterprise workgroups to improve process, technology, caregiver engagement, and patient experience.
Help plan and develop components of Centralized Scheduling, proactively identifying and resolving issues.
Serve as a liaison between Scheduling, Pre‑Access, Registration, Clinical, and Administrative partners within the market .
Financial & Productivity Management
Oversee departmental budgets within leadership scope, including budget development, approval, and ongoing monitoring for productivity and cost compliance.
Manage daily productivity, projects, and workload balance to ensure departmental goals are met or exceeded in alignment with the Providence mission.
What You'll Bring:
Education
Bachelor’s Degree or equivalent education/experience
Master’s Degree in Business Administration, Healthcare Administration, Public Administration, or related field (preferred)
Experience
10+ years of experience in registration, pre‑registration, insurance verification, or price estimate operations
5+ years in a revenue cycle leadership role
Experience in a regulated healthcare environment with healthcare business operations and/or financial management responsibility
Leadership & Analytical Expertise
Proven ability to use data analytics to drive operational, quality, and financial performance
Demonstrated analytical, problem‑solving, and decision‑making skills
In‑depth working knowledge of revenue cycle front‑end processes, including registration and insurance verification
Ability to define and implement common business practices across regions during periods of organizational change
Communication & Professional Capabilities
Excellent written, verbal, and presentation skills
Strong interpersonal, collaboration, negotiation, and conflict‑management skills
Ability to build strong customer and stakeholder relationships
Ability to inspire, develop, and coach teams; manage performance and engagement
High degree of initiative, accuracy, accountability, and judgment
Ability to manage multiple priorities, maintain confidentiality, and operate effectively under pressure
Preferred experience building and sustaining strong patient relations and understanding scheduling concepts
Why Join Us?
Lead pre ‑ service operations at scale: Shape front‑end revenue cycle performance across a large, multi‑state enterprise.
Drive operational consistency: Establish standards that improve efficiency, compliance, and patient access.
Influence patient experience: Enhance transparency, access, and ease of care before the patient arrives.
Lead through transformation: Support enterprise change initiatives and the evolution of the PNW Revenue Cycle model.
Advance a mission that matters: Help deliver compassionate, efficient, and equitable care across Providence St. Joseph Health.
Ready to Shape the Future of Healthcare?
If you are a mission‑driven revenue cycle leader ready to elevate pre‑service performance, strengthen compliance, and improve patient and caregiver experience, we encourage you to explore this opportunity.
The full pay range is listed in accordance with applicable law. Final compensation will be determined based on qualifications, experience, organizational compensation alignment, and the approved hiring department budget for the position. This position may also be eligible for incentive compensation and benefits.
About Providence
At Providence, our strength lies in Our Promise of “Know me, care for me, ease my way.” Working at our family of organizations means that regardless of your role, we’ll walk alongside you in your career, supporting you so you can support others. We provide best-in-class benefits and we foster an inclusive workplace where diversity is valued, and everyone is essential, heard and respected. Together, our 120,000 caregivers (all employees) serve in over 50 hospitals, over 1,000 clinics and a full range of health and social services across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. As a comprehensive health care organization, we are serving more people, advancing best practices and continuing our more than 100-year tradition of serving the poor and vulnerable.
Posted are the minimum and the maximum wage rates on the wage range for this position. The successful candidate's placement on the wage range for this position will be determined based upon relevant job experience and other applicable factors. These amounts are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.
Providence offers a comprehensive benefits package including a retirement 401(k) Savings Plan with employer matching, health care benefits (medical, dental, vision), life insurance, disability insurance, time off benefits (paid parental leave, vacations, holidays, health issues), voluntary benefits, well-being resources and much more. Learn more at providence.jobs/benefits.
Applicants in the Unincorporated County of Los Angeles: Qualified applications with arrest or conviction records will be considered for employment in accordance with the Unincorporated Los Angeles County Fair Chance Ordinance for Employers and the California Fair Chance Act.
About the Team
Providence Shared Services is a service line within Providence that provides a variety of functional and system support services for our family of organizations across Alaska, California, Montana, New Mexico, Oregon, Texas and Washington. We are focused on supporting our Mission by delivering a robust foundation of services and sharing of specialized expertise.
Providence is proud to be an Equal Opportunity Employer. We are committed to the principle that every workforce member has the right to work in surroundings that are free from all forms of unlawful discrimination and harassment on the basis of race, color, gender, disability, veteran, military status, religion, age, creed, national origin, sexual identity or expression, sexual orientation, marital status, genetic information, or any other basis prohibited by local, state, or federal law. We believe diversity makes us stronger, so we are dedicated to shaping an inclusive workforce, learning from each other, and creating equal opportunities for advancement.
Requsition ID: 423261
Company: Providence Jobs
Job Category: Patient Access
Job Function: Revenue Cycle
Job Schedule: Full time
Job Shift: Day
Career Track: Leadership
Department: 4001 SS RC PAS ADM SOCAL
Address: WA Renton 1801 Lind Ave SW
Work Location: Providence Valley Office Park-Renton
Workplace Type: Hybrid
Pay Range: $68.62 - $108.34
The amounts listed are the base pay range; additional compensation may be available for this role, such as shift differentials, standby/on-call, overtime, premiums, extra shift incentives, or bonus opportunities.