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Job Description

SEMCO - Lead, Digital Business Solutions- Growth, Customer Experience, & Regulatory

As Lead, Digital Business Solutions – Growth, Customer Experience & Regulatory, you will lead a team that partners directly with key business stakeholders to drive operational excellence and enable growth through digital solutions. Your team will serve as the SAP Technology digital solutions partner for Utilities‑aligned business domains, with accountability for ongoing engagement, demand management, sustainment services, and application development. This role ensures digital capabilities support current business needs while evolving toward modern delivery methodologies and scalable, resilient platforms.

You Will

• Lead and develop a team that serves as the digital business solutions partner for Growth, Customer Experience, and Regulatory domains

• Own ongoing engagement with business stakeholders, ensuring digital solutions support operational excellence and evolving business priorities

• Govern compliance with ITS standards, methodologies, and processes while continuously improving service delivery

• Serve as the IT focal point for application enhancements and initiatives between business units and service providers

• Partner with business leadership to assess challenges, identify solutions, and support business case development

• Proactively gather, analyze, and document business requirements and use cases across your application portfolio

• Oversee demand intake, prioritization, and backlog management to align resources with organizational priorities

• Manage technical change control, environment upgrades, release planning, and deployment schedules

• Oversee testing strategy and execution across applications and releases

• Lead planning and delivery of digital sustainment initiatives and manage delivery expectations

• Coordinate delivery of digital services across outsourced service providers and internal shared services

• Ensure effective transition of new initiatives from project delivery to sustainment

• Lead application operations support, incident management, and issue resolution with urgency and discipline

• Oversee root cause analysis activities and promote a culture of continuous improvement

• Establish proactive risk identification and mitigation processes across the application portfolio

You Have

• A bachelor’s degree in Computer Science, Information Systems, or a related field

• 7+ years of IT experience, including 5+ years managing enterprise application environments

• Strong experience managing ERP solutions, with deep expertise in SAP technical domains (SAP Basis and Security)

• SAP experience including Customer Relationship & Billing, Device Management, Plant Maintenance, or Mobile Work Management

• Experience with SAP HANA and high‑availability environments; cloud experience preferred, ideally Microsoft Azure

• Experience supporting Customer Information Systems and regulated utility operations; gas or electric utility experience is an asset

• Familiarity with enterprise integration technologies (API, EAI, MuleSoft)

• Experience leading teams using Agile, DevOps, or modern delivery frameworks

• Proven experience managing outsourcing partners, service delivery, and vendor contracts

• Exposure to Data Analytics and Robotic Process Automation (RPA) is an asset

• ITIL, Microsoft, asset management, or configuration management certifications are considered an advantage

Compensation:

We offer a competitive salary range of $99,500 - $144,425 per year, commensurate with experience, education, and skills. In addition, we provide a comprehensive benefits package including health insurance, retirement plans, and paid time off.

You’ll be part of a diverse and inclusive team that values safety as a cornerstone of our success. Military veterans and candidates from diverse backgrounds are strongly encouraged to apply.

Why AltaGas?

At AltaGas, we’re committed to delivering energy responsibly and sustainably. We foster innovation, collaboration, and continuous improvement—and we’re looking for leaders who are passionate about building smarter, more connected infrastructure.

For Canadian hires : AltaGas hires personnel on the basis of job-related qualifications. All qualified applicants will receive consideration without regard to a person's ancestry, place of origin, colour, ethnic origin, citizenship, creed, sex, sexual orientation, gender identity or expression, age, record of offences, marital status, family status or disability or any other characteristic protected by applicable law.

For U.S. hires : WGL/SEMCO/AltaGas offers a total rewards package that includes competitive pay, incentive bonus plans, holiday pay, 401K matching and a wide array of benefits. These benefits including medical, dental and vision coverage are designed to help you and your family stay healthy. We also have paid time off (PTO) to balance the demands of your work and personal life. Available benefits vary depending upon the specifics of the role.

U.S. affiliates of AltaGas are committed to equal employment opportunity and providing reasonable accommodations to applicants with physical and/or mental disabilities. We value and encourage diversity and solicit applications from all qualified applicants without regard to race, ethnicity, religion, gender, age, national origin, marital status, sexual orientation, gender identity, family responsibilities, matriculation, physical or mental disabilities, political affiliation, genetic information, status as a protected veteran or any other characteristic protected by federal, state, or local law.

AltaGas is a leading energy infrastructure company with a footprint in some of North America’s most strategic energy markets. Our strategy is simple: to leverage the strength of our assets and expertise along the energy value chain to connect customers with premier energy solutions – from the well sites of upstream producers to the doorsteps of homes and businesses, and to new markets around the world.