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JOB REQUIREMENTS: SUMMARY TheCustomer SuccessManageris responsible forleading a team ofcustomer success professionalsdedicated to delivering exceptional customer satisfaction and supporting sales growth. This role drives a customer-first culture, overseeing all aspects of customer success, order fulfillment, sales support, andsales development. Themanagerwill analyze customer data to continuously improve customer experience, collaborate across departments tooptimizeprocesses, and ensure every customer interaction reflects the company\'s commitment to excellence. ESSENTIAL DUTIES AND RESPONSIBILITIESinclude the following. Other duties may be assignedasneededby the direct leader. Team Leadership: Inspiresand leadsa team of customer success individual contributors, fostering a culture of collaboration, growth, and continuous improvement. Customer Advocacy: Servesas a customer advocate, ensuring consistent, industry-leading experience by understanding customer needs, addressing challenges, and aligning communications with customer expectations. Customer Success Strategy:Developsand executesa comprehensive customer success strategy that aligns with company goals. Order Fulfillment:Overseesandoptimizesthe order fulfillment process to ensure on-time, in-full shipments, in collaboration withlogistics, planning, sales and operations teams. Sales Support: Leadsthe customer success team in supporting sales, including managing customer portals, systems, and efficient processing of sales orders, quotations, invoices, and sales deductions. Sales Development: Partnerswith sales and marketing leaders tofacilitateknowledge of sales strategies and ensure effective coordination to meet customer expectations and revenue targets.Assistsin price negotiation, upselling, and cross selling across all sales channels. Collaboration Across Teams: Partnerswith quality, operations, planning,logisticsand sales to oversee and resolve complex customer issues and develop systems to improve service delivery, whilemaintainingproduct and brand integrity and customer loyalty. Process & Operational Optimization:Evaluate and enhance business processes tooptimizeorder fulfillment, service quality, and revenue generation.Identifyand addressinefficiencies to enhance supply chain performance, reduce costs, and improve service levels. Partner with cross-functional teams to implement continuous improvements that elevate operations andcustomerexperience. Technology & Innovation:Utilizesupply chain software, automation tools,and usedata analytics to drive operational excellence.Manages Salesforce objects and processflowsto ensuretimelyand collaborative actions. Change Management: Guide the team and organization through changes, ensuring clean communication, empathy, and support tomaintainmorale and productivity. KPI Management:Monitorkey performance indicators (KPIs) to measure the effectiveness of order fulfillment and sales support efforts, holding the team accountable for achieving results. Data-Driven Decision Making:Utilizedata-driven insights to inform decisions, driving performance improvements and problem resolution. Project Management: Lead projects to enhance operational efficiency and customer success, ensuringtimelycompletion, within budget, and with the desired results. DIRECT REPORTS This positionisresponsible forleading a team of customer successprofessionals. QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. EDUCATIONAND EXPERIENCE Bachelor\'sdegree in business, sales, marketing, supply chain,logisticsor related fieldisrequired. Minimum5years ofcustomer serviceand/or inside sales experiencerequired. Minimumof1yearleading or mentoring others within the customer service or sales field,required. JD Edwards or similarEnterprise ResourcePlanning (ERP)experienceispreferred. Salesforce Sales Cloud or Service Cloudexperienceispreferred. OTHERKNOWLEDGE, SKILLS, AND ABILITIES Alignment with Company Values:Demonstratesbehaviors and values that reflect the company\'s culture. Sartori\'s core values are family, commitment, authenticity, ingenuity, integrity, and humility. Leadership and Influence:Proven ability to lead and influence teams and stakeholders, driving a culture of positive customer success across the organization. Coaching:Strong coaching skills thatenhanceperformance,facilitategrowth development, while building confidence in others. Effective Communication:Strong verbal and written communication skills, with the ability to clearly convey insights to diverse audiences. Results driven:Leveragesa collaborative approach to achieve results that promote Sartori\'s success. Decision Quality:Makes informed,timelydecisions using a blend of analytical insights, experience, and sound judgment. Continuous Improvement:Embodiesa mindset focused on continuous improvement,leveraginganalytics to drive transformational results. Organizational Skills:Strong organizational and multitasking abilities to manage multiple initiatives and priorities effectively. ADDITIONAL INFORMATION WORK LOCATION: This is a hybrid (2days in-office,3days remote)atour Pleasant Viewcorporateofficelocatedin Plymouth, WI. TRAVEL REQUIREMENTS: Occasional travel may berequiredto meet the needs of the business (estimated 10%).A validdriverslicense isrequired. PHYSICAL DEMANDS The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employeeis regularly required tosit; use hands to finger, handle, or feel; and talk or hear.The employeeis occasionally required tostand; walk; reach with hands and arms; and stoop, kneel, crouch, or crawl.The employee must occasionally lift and/or move up to25pounds.Specific vision abilities required by this job include close vision, and ability to adjust focus. WORKSETTING/ENVIRONMENT The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. The worker is notsubstantially exposedto adverse environmental conditions. The above statements are intended to describe the general nature and level of work being performed by Team Members assigned to this work. This is not an exhaustive list of all duties and responsibilities. Sartori Company reserves the right to amend and change responsibilities to meet business needs. ***** OTHER EXPERIENCE AND QUALIFICATIONS: QUALIFICATIONS To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or abilityrequired. Reasonableaccommodationmay be made to enable individuals with disabilities to perform the essential functions. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.sartoricheese.com/careers