Job Information
Essel Facility Service Manger in Pleasanton, California
The Facility Service Manager is responsible for overseeing day-to-day service operations, managing field technicians and dispatch staff, and ensuring high-quality service delivery across all client accounts. This role blends leadership, operations, customer relations, and financial oversight. The Service Manager reviews and estimates incoming service requests, ensures SLA compliance, manages staffing needs, and drives operational efficiency while maintaining strong client and employee relationships
Operations & Service Delivery
Oversee all incoming service requests, preventative maintenance, and repair work
Review and prepare estimates in accordance with client SLAs
Ensure work orders are scheduled, staffed, and completed on time and within budget
Conduct daily coordination meetings with the Service Coordinator
Monitor work order volume, revenue, and productivity metrics
Team Leadership & Development
Hire, train, coach, and develop service technicians and support staff
Determine staffing needs and allocate resources per work order
Set performance goals and provide ongoing feedback
Identify training opportunities to strengthen technical and leadership skills
Maintain a safe working environment in compliance with OSHA standards
Client & Financial Management
Maintain daily communication with active clients
Build long-term client relationships through proactive engagement
Ensure service delivery meets contractual SLAs and quality standards
Track budgets, labor costs, and monthly financial performance
Increase work order volume from existing clients year over year
Process Improvement
Develop and implement systems and procedures to improve efficiency
Review performance data to drive operational and service improvements
Coordinate with subcontractors and vendors as needed
Results & Performance Expectations
Maintain strong client satisfaction and long-term relationships
Achieve targeted increases in service volume from existing clients
Manage required monthly work order and revenue thresholds
Foster a positive, high-performing team environment
Requirements
Preferred Qualifications
5–8+ years of experience in trade, facilities, or service management
Experience managing teams of 10+ employees
Strong knowledge of commercial construction and maintenance trades
Familiarity with commercial building codes and ADA requirements
Proficiency in Microsoft Office and construction estimating software
Bachelor’s degree or equivalent experience preferred
Key Competencies
Strong judgment and decision-making
Leadership, delegation, and team motivation
Planning, organization, and problem-solving
Excellent written and verbal communication
Ability to work under pressure and manage multiple priorities
Professional, flexible, and solutions-oriented mindset