Job Information
REHRIG PACIFIC CO Technical Support Intern in PLEASANT PRAIRIE, Wisconsin
JOB REQUIREMENTS: Duties and Responsibilties of Job: Summer Internship \| Hybrid Interested in AI, machine learning, and IoT technologies and how theyre used in real-world applications? Rehrig Pacific is looking for a Technical Support Intern to support our innovative Vision Object Recognition (VOR) and smart-enabled lift solutions. This full-time, hybrid summer internship offers hands-on experience working with both software and hardware, including time at a manufacturing facility. Youll collaborate with our Delivery Solutions Support Team and cross-functional partners to see how technology drives supply chain and delivery efficiency. What Youll Do Hardware & Software Support Troubleshoot customer data and software-related issues. Assist with basic hardware troubleshooting. Support communication layer issues (cellular, Wi-Fi, and networking). Use SQL queries to research and resolve common technical problems. Implementation & Configuration Install and configure device firmware and software. Assist with system setup, data loads, and API configurations. Monitor daily files, review product SKU lists, and identify exceptions. System Monitoring & Testing Participate in quality assurance (QA) and user acceptance testing (UAT). Validate software deployments and updates. Review daily system health metrics and KPIs to identify trends. Customer & Technical Support Create, track, and resolve customer cases in Salesforce Service Cloud. Gain exposure to Salesforce modules such as Asset Management, Knowledge, and Case Management. Create knowledge-base documentation for internal teams and customers. Technologies Youll Be Exposed To Microsoft SQL Linux / Ubuntu Core AWS (S3, QuickSight, APIs) Datadog Salesforce Machine Learning & data models RFID and GPS technologies What Were Looking For Currently pursuing a degree in Engineering, MIS, Computer Science, Data Science, Business, or a related field. Ability to work independently while managing multiple priorities. Strong problem-solving and analytical skills. Excellent verbal and written communication skills. Ability to quickly learn and apply new technologies. Proficiency in Microsoft Excel. Exposure to SQL Server or database technologies is a plus. ***** APPLICATION INSTRUCTIONS: Apply Online: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjMyNTQ1Ljg3NzBAcmVocmlnY29tcC5hcGxpdHJhay5jb20