Job Information
Robert Half Collections Specialist in Plaquemine, Louisiana
Description We are looking for a Collections Specialist to support member account resolution for a credit union in Louisiana. This long-term contract opportunity is ideal for someone who combines strong collections knowledge with a service-focused approach to helping members navigate payment solutions. In this role, you will manage past-due accounts with care, maintain accurate documentation, and work closely with internal partners to promote positive member experiences and account accuracy.
Responsibilities:
• Oversee collection activities for delinquent member accounts and pursue timely resolution through detail-oriented outreach and follow-up.
• Speak with members about account balances, repayment options, and current account standing while maintaining a respectful and solutions-oriented approach.
• Respond to questions and concerns with a high level of customer care, helping members understand available paths toward resolving outstanding obligations.
• Record all conversations, commitments, and payment arrangements accurately within account management systems to ensure complete documentation.
• Partner with colleagues across internal departments to address account discrepancies and support a smooth member experience.
• Evaluate individual account situations and recommend practical payment solutions that align with member needs and credit union guidelines.
• Monitor account activity and payment progress to ensure follow-through on agreed arrangements and identify when additional action is needed. Requirements • Previous experience in collections, account resolution, or a related financial services role.
• Strong verbal and written communication skills with the ability to handle sensitive conversations professionally.
• Demonstrated ability to protect confidential financial information and exercise sound judgment.
• Solid problem-solving abilities with careful attention to accuracy and detail.
• Comfort using computer applications and collections or account servicing systems.
• Ability to work independently while also contributing effectively within a team environment.
• High school diploma or equivalent required; an associate or bachelor’s degree is preferred.
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
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All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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