Job Information
DHL Express, Inc. Key Account Pricing Agent in Plantation, Florida
Important: This role is located in Plantation, FL. Applicants must already have valid US work authorization and must not require current or future US work visa sponsorship.
Key Account Pricing (KAP) Agent, Americas
Create PIDs for customized rates in GRE. Conduct Customer Pricing Analysis for country requests regarding special rates and support with the approval process as required and provide Coaching to new KAP members.
Tasks:
1. Conduct Customer pricing analysis for country requests regarding special rates
• Assess customer analysis requests from country pricing teams and ensure input information and strategy is complete
• Extract data for existing customer business in place and prepare respective customer pricing analysis report
• Simulate and analyze entire customer business with existing and potential volumes using up-to-date pricing tools and systems
• Generate accurate Customer Pricing Reports for responding to countries’ requests (including, but not limited, the GRE Pricing comments/ recommendations, overall opportunity snap-shot, detailed analysis by product, lane and weight breaks, etc.)
• Ensure documentation of customer price analysis and reports according to standards
• Maintain record keeping of statistics to support KAP process measurement including tracking of number of requests by country, turn-around-time (TAT), requests outside of agreed Standard Service Level Agreement, etc.
• Initiate and run continuous improvement initiatives/projects and workshops
2. Create Non-Standard Rate Cards (Custom RATEs) for special rates in GRE
• Where required, interpret overall country requests for price levels and translate these into specific target prices in Custom RATEs whilst ensuring that guidelines on minimum price levels, discounting, and GPP are followed
• Ensure RATEs are fully GRE compliant
• Deactivate outdated customized RATEs
• Support GRE countries for escalation of systems issues
• General Price Increase for countries on the new Global Rating Engine.
• Execute Annual General Pricing Increase for GRE countries
• Execute Off-cycle General Pricing Increase for GRE countries
• Support countries with Tender Review Board cases. Prepare and complete OARs in time for presentation to Tender Review Board.
3. Maintain work balance among Key Account Pricing Team
• Analyze reports and perform quality data cleansing in accordance with policies
• Attend and participate in business meetings
• Ensure good understanding of all relevant systems and processes to become Subject Matter Expert. Countries will rely on your expertise
• Support testing activities as appropriate
• Review and analyze monthly Key Performance Indicators
Skills & Qualifications:
• Outstanding analytical skills with strong business perspective
• Strong interpersonal and communication skills, capable of influencing people without having direct reporting lines
• Medium to advanced company industry knowledge
• General knowledge of DHL processes, products and systems landscape
• Ability to work independently and results oriented; ability to manage to deadlines and under pressure
• Ability to prioritize, to work with deadlines/targets and attention to detail
• Preferred candidates would have previous experience in Pricing, Costing Billing (CMF), Products/Marketing and/or EKAD roles.
• Proficiency in Office365 tools and applications, particularly the ability to analyze large volumes of data in MS-Excel and/or MS-Access
• Good planning & organizational skills
• Openness to work in an international environment/ multicultural environment
• Able to develop commercial perspective and pricing knowledge skills
• Bachelor's degree with good analytical background (e.g. Business Administration, Finance, Economics), master’s degree or MBA is highly desirable.