Job Information
Texas Health Resources Manager Patient Access Services - Scheduling in Plano, Texas
Manager Patient Access Services - Scheduling
Are you looking for a rewarding career with top-notch benefits? We are looking for a qualified Manager like you to join our Texas Health family.
Position Highlights
Work location: Texas Health Plano
Core Work hours: Monday - Friday 8:00a -5:00p
Since 1991, Texas Health Presbyterian Hospital Plano has served the communities of Plano, Frisco, Carrollton, Addison, Richardson, and McKinney. As a 386-bed, full-service hospital, we're proud to deliver exceptional care to North Texans through advanced technology and a dedicated team.
We offer a range of specialties, including emergency medicine and trauma, cardiology, neurosurgery and spine care, orthopedics, women's services, adult and adolescent behavioral health, and critical care. Our hospital also provides comprehensive surgical services supported by leading technology and clinical expertise.
As we look to the future, a new patient tower under construction and major campus renovations underway will deliver even greater access to advanced care in neuroscience, heart and vascular services, digestive health, and an expanded Emergency Department.
Texas Health Plano is a Level II Trauma Facility and the only health care provider in Collin County with Level IV NICU and Level IV Maternal Facility designations. We are also a DNV-certified Comprehensive Stroke Center and Primary Heart Attack Center accredited by The Joint Commission in Hip and Knee Replacement.
We're proud to be a four-time Magnet-designated hospital and home to the DFW area's only AACN Beacon Gold adult intensive care unit. Our team members enjoy outstanding benefits, including an on-site childcare center designed to support working parents.
Key Responsibilities
- Team Leadership and Development
Recruits, hires, and trains Patient Access staff to ensure alignment with organizational goals.
Conducts regular performance evaluations and provides developmental opportunities for employees.
Mentors and develops staff through goal-setting, coaching, and succession planning.
Addresses performance and behavioral issues with actionable feedback.
Active and engaged to achieve top percentile outcomes within the PAS division for employee
- Operations Management
Oversees departmental workflows to ensure efficient operations and resource utilization. Monitors, meets and achieves performance measurements in according to entity KPIs and PAS dashboards
Manages daily schedules, ensuring adequate staffing coverage to meet volume demands and balance productivity impact.
Conducts quality audits to maintain compliance with registration, scheduling, billing, and insurance verification standards.
Serves as a point of escalation and resolution of complex operational or customer service issues.
- Customer Service and Patient Experience
Fosters a positive patient journey by modeling customer service excellence and ensuring staff adherence to service standards.
Responds to patient and family inquiries or complaints promptly, ensuring timely resolutions.
Collaborates with clinical and administrative teams to enhance service quality and patient satisfaction.
- Compliance and Financial Performance
Ensures adherence to regulatory guidelines, including HIPAA, payer requirements, and hospital policies.
Monitors financial performance, including up-front collections and adherence to financial assistance protocols.
Supports budget preparation and expense control, including overtime management and cost-efficiency measures.
- Technology and Process Improvement
Develops and maintains expertise in Patient Access applications and technologies, ensuring effective use by staff.
Analyzes performance data to identify and address trends or workflow opportunities.
Implements and promotes process standardization, automation, and best practices to improve efficiency.
Acts as a change agent, implements improvement for service and RC performance with focus on achievement and high reliability outcomes.
- Collaboration and Communication
Acts as a liaison between Patient Access and other departments, ensuring alignment with organizational goals.
Represents the department and entity in system-wide initiatives, committees, and workgroups.
Maintains proactive communication with leadership, staff, and internal/external stakeholders.
Education
Associate's Degree Business Management or equivalent experience; 3 Years Required
Experience
3 Years Healthcare insurance, patient access or billing (must include Supervisory or Office Management experience) Required
Scheduling Experience Strongly Preferred
Licenses and Certifications
CHAA - Certified Healthcare Access Associate Upon Hire Preferred
Or
CHAM - Certified Healthcare Access Manager Upon Hire Preferred
And
CPI - Crisis Prevention Intervention Training Maintained Annually with in 90 Days of hire Required
Skills
Tech-savvy and proficient in Epic, Microsoft Office Suite, and financial/registration software.
Strong leadership, communication, organizational, interpersonal and critical-thinking skills with a focus on customer service and patient advocacy
Ability to analyze insurance coverage, explain benefits, and solve billing issues with confidence
Strong problem-solving and critical-thinking abilities, especially in high-pressure situations.
Comfortable multi-tasking in a fast-paced environment while maintaining attention to detail.
Ability to work with diverse patient populations and show empathy in sensitive financial discussions.
Ability to remain composed and decisive in high-stress or complex situations.
Commitment to continuous improvement, accountability, and service excellence.
Bilingual (Spanish) preferred, but not required.
Why Texas Health?
At Texas Health Resources, our mission is 'to improve the health of the people in the communities we serve'.
As part of the Texas Health family and its 28,000+ employees, we're one of the largest employers in the Dallas Fort Worth area. Our career growth and professional development opportunities are top-notch and our benefits are equally outstanding. Come be a part of our exceptional team as we improve the health of the people in our communities every day. You belong here.
Learn (https://jobs.texashealth.org/why-texas-health/) more about our culture, benefits, and recent awards.
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Texas Health requires a resume when an application is submitted.Employment opportunities are only reflective of wholly owned Texas Health Resources entities.
We are an Equal Opportunity Employer and do not discriminate against any employees or applicant for employment because of race, color, sex, age, national origin, religion, sexual orientation, gender identity, status as a veteran, and basis of disability or any other federal, state or local protected class.