Job Information
CREDITASSOCIATES LLC IT Network and Systems Engineer in Plano, Texas
Responsibilities:
Support and participate in service desk everyday tasks relating to business functions.
Ensure the maintenance, configuration, and reliable operation of computer systems, servers, virtualized systems, and network equipment.
Install and upgrade computer and network components and software; manage virtual servers and integrate automation processes.
Handle user onboarding and offboarding.
Administer Azure and AWS.
Troubleshoot hardware and software errors, document problems and resolutions, prioritize problems, and assess impact.
Collaborate with IT leadership to plan and implement new infrastructure or upgrades.
Perform or delegate regular backup operations and implement data protection, disaster recovery, and failover procedures.
Work with third-party vendors on Cyber Security projects, including penetration tests, server patches, desktop/laptop patches, and network configuration.
Responsible for capacity storage planning and network performance.
Perform periodic bandwidth testing and optimize network connectivity.
Requirements:
Associate or Bachelors degree in Computer Science, Information Technology, System Administration, or a closely related field, or equivalent experience.
Minimum of 3 to 5 years of US helpdesk support, network administration, and/or system administration experience.
Experience with firewalls, switches, routers, VPNs, remote management, troubleshooting, and problem resolution.
Penetration testing experience is a plus.
System administration and IT certifications in Linux, Microsoft, Cisco, or other network-related fields are a plus.
Knowledge of virtualization, VMWare, and cloud hosting.
AWS/Azure System Admin Certifications are a plus.
Strong knowledge of systems and networking software, hardware, and networking protocols.
Experience with scripting and automation tools.
Proven track record of developing and implementing IT strategy and plans.
Knowledge of helpdesk and IT operations best practices, including security, storage, data protection, and disaster recovery protocols.
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