Job Information
Robert Half Customer Service Representative in Plano, Texas
Description
We are looking for a Bilingual Customer Service Representative to join our team in Plano, Texas. This Contract to permanent position is ideal for an individual who thrives in a fast-paced environment and is passionate about delivering exceptional service. In this role, you will act as the first point of contact for customers, addressing inquiries and resolving issues with attention to detail.
Responsibilities:
• Listen actively to customer concerns and ask relevant questions to fully understand and address their needs.
• Route or escalate calls to appropriate departments while collaborating with internal teams to resolve customer service issues.
• Enhance your knowledge of company processes and transactions to improve service delivery and provide support to other departments as required.
• Communicate proactively with leadership about any challenges or issues that impact workflow or customer satisfaction.
• Perform all duties in compliance with company standards, training guidelines, and applicable legal regulations.
• Handle incoming and outgoing calls with a focus on accuracy, ensuring precise data entry and follow-up as needed.
• Maintain composure under pressure while delivering solutions that align with customer and company goals.
• Prepare clear and concise written communications to support customer inquiries and internal documentation.
• Strive for win-win solutions in all interactions with customers and team members.
Requirements • High School Diploma or equivalent is required; a college degree is preferred.
• At least one year of experience in customer service, ideally in a call center environment.
• Proficiency in Microsoft Office/365 applications and the ability to learn proprietary software.
• Strong listening and communication skills, with the ability to clarify and resolve issues effectively.
• Capacity to read, comprehend, and create basic written correspondence.
• Demonstrated ability to remain composed in stressful situations and adapt to ambiguity.
• Proven learning agility, with the ability to grasp new concepts quickly and apply lessons learned.
• Bilingual fluency, with the ability to communicate effectively in both English and a second language. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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