Job Information
Robert Half Customer Service Representative in Plano, Texas
Description
We are looking for a dedicated Customer Service Representative to join our team in Plano, Texas. This is a Contract to permanent opportunity, offering the potential for long-term growth and career advancement. The ideal candidate will play a critical role in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining a high standard of attention to detail.
Responsibilities:
• Respond promptly to customer inquiries through various communication channels, ensuring clarity and accuracy in all interactions.
• Collaborate with internal teams to address and resolve customer concerns or grievances in a timely manner.
• Maintain up-to-date knowledge of company processes, products, and services to provide accurate information to customers.
• Escalate complex issues to appropriate leadership or departments while ensuring follow-up for resolution.
• Document customer interactions and feedback accurately in the system for future reference and quality assurance.
• Adhere to company policies, procedures, and legal requirements while delivering exceptional service.
• Identify opportunities to improve customer service processes and share suggestions with leadership.
• Remain composed and attentive to detail when managing challenging customer situations or high volumes of inquiries.
• Assist other departments with customer-related tasks as needed to support overall business objectives.
Requirements • High school diploma or equivalent is required; a college degree is a plus.
• At least one year of experience in customer service, preferably in a call center environment.
• Proficiency in Microsoft Office/365 and the ability to quickly learn proprietary and vendor software.
• Strong written and verbal communication skills, including the ability to prepare clear and concise correspondence.
• Demonstrated ability to listen actively, ask clarifying questions, and resolve issues effectively.
• Capable of handling stress and ambiguity in a fast-paced work environment.
• Proven track record of seeking collaborative, win-win solutions for customers and the organization.
• A commitment to learning and adapting to new processes and technologies as needed. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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