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Job Description Job Title: Senior Technology Field Services Specialist Posting Start Date: 4/1/26 Job Description: Job Information Salary Range: $70,690 - $102,290 The base salary range represents a good faith salary range for this position. This position is eligible for annual incentive pay and has the opportunity for continued salary growth. If you are hired at American Water your base salary compensation will be determined based on factors such as market, geography, skills, education and/or experience. At American Water, we are committed to pay equity. In addition to compensation, you will be offered a comprehensive benefits package including 401(k), Defined Contribution Plan, Employee Stock Purchase Plan, medical, prescription, dental and vision coverage, plus disability, paid time off, life insurance, voluntary benefits, health and wellness programs and much more! American Water is also proud to offer employees learning opportunities and work experiences to grow professionally!Primary Role * With minimal guidance, responsible for configuring, installing, troubleshooting and providing support to all software/hardware for IT users' desktops, laptops, printers and mobile devices. Advises Level I * Support on moderate to complex technology issues, incidents and problems and provides guidance and direction to Level I support analysts for issues, incidents and problems associated with telephony systems, personal computers, first level LAN/WAN support and adherence to IT standards including PCs and wiring Involved in the rollout and installation of new software packages, upgrades, new desktop hardware and may perform end-user training * Maintains desktop software and hardware; supports mobile workforce * Provides level II and III support, to IT users for software/hardware end-user computing and desktop-based LAN systems; escalates malfunctions to level III support when necessary * Documents problems/ resolutions and maintains asset inventory * Assist with new hire on- boarding,Work with hiring managers, obtain assets, Desk setup, track ID provisioning, provide technical on-boarding on first day * Participates in the testing/ evaluation of new desktop packages and implements prototypes Key Accountabilities * Provides training, guidance, and mentorship to less experienced technicians analysts * Responsible for deploying technological trends and solutions to enhance the enterprises competitive edge * Provides maintenance and support for client products, peripherals, servers, mobile devices, networks and physical moves * Provides maintenance, installation, and support for client software * Configuration, deployment and implementation for new assets and/or lifecycle replacement * Applies and enforces all Change Management policies and procedures * Provides 24 x 7 after hours technical field support * Provides data to assist with root cause analysis process when solving problems and implements solutions that will prevent the problem from reoccurring * Work with vendor support for hardware and software resolutions * Escalates deficiencies in technical processes and inform Management * Documents and maintains local software installs and all site surveys * All other duties as assigned * Forecasts lifecycle replacement for all hardware and present to Management * Performs & audits all asset inventory for assigned locations * Keeps all associated inventory data current * Identifies all missing assets via cross referencing * Completes asset retirements as defined * Ensures IT standards are being adhered to within their respective regional support areas Knowledge/Skills * Strong knowledge and experience related to computer systems, computer peripherals, and technologies. * Thorough understanding of current operating system platforms * Strong knowledge of various mobile devices (i.e. iPhones. iPads, air- cards, rugged field devices) * Thorough knowledge of Microsoft 365 products, e.g., Onedrive, Teams, presentation, data base, project planning * Apple Macbook knowledge * Thorough understanding of wide and local area networks, and associated hardware * Knowledge of VoIP and telephony SKILLS * Excellent written and verbal communication skills along with the ability to absorb and present large amounts of detail through various forms of communications to any level of business users, IT management, or technical role * Demonstrated analytical, problem solving, planning, organizational, time management, critical thinking and risk assessment skills * Excellent interpersonal, people and people management skills (e.g., listening, coaching, facilitating, tact/diplomacy, employee relations, development, motivation, team building). * Excellent client relatTo view the full job description, click hereApply here: https://www.aplitrak.com/?adid=YmJnZW5lcmljLjM4Njc1LjEwNDEyQGFtd2F0ZXJjb21wLmFwbGl0cmFrLmNvbQ