OneMain Financial Jobs

Weekdays, 1st Shift - No Nights, Weekends or holidays! Job Summary The Client Services Representative (CSR) delivers exceptional customer service and seamless access to Brien Center services by handling centralized scheduling, intake triage and routing, insurance eligibility/authorizations, registration, and point-of-service financial communications. The CSR receives and prioritizes intake requests (crisis/urgent/routine), coordinates referrals within Brien programs and to external partners when appropriate, actively manages clinician schedules to optimize capacity, and ensures timely reminders and waitlist outreach to reduce no-shows. The role adheres to standard operating procedures to ensure accuracy, efficiency, and regulatory compliance; proactively improves the client experience while minimizing financial risk; and demonstrates a strong commitment to The Brien Center\'s mission, vision, and values. Qualifications, Experience, and Education Education: High School Diploma or equivalent Experience: - Minimum of one (1) year in a customer-service role; healthcare access/registration/scheduling preferred. - Familiarity with general office and clerical support procedures. Required Knowledge & Skills: - Outstanding oral and written communication; service-oriented professionalism in all interactions. - Effective collaborator and problem-solver; facilitates conflict resolution and teamwork. - Strong analytical/critical-thinking skills; prioritizes multiple tasks and implements solutions. - Self-motivated with initiative; meets deadlines and drives tasks to completion. - Proficiency with Microsoft 365 (Teams, Outlook, Word, Excel, PowerPoint); accurate, efficient typing. - Ability to operate multi-line telephony/IVR systems and navigate EHR/PM systems for scheduling, registration, and documentation. - Welcomes change and adapts to evolving workflows, systems, and operational needs. Abilities: - Interact effectively with a diverse population and work collaboratively across programs. - Manage competing priorities, maintain attention to detail/accuracy, and protect confidential information. - Build and maintain collaborative relationships across programs and with external partners. - Manage competing priorities while maintaining accuracy and excellent service. For more information and to apply, please click here.{target="blank" rel="noopener noreferrer"}