Job Information
Compunetix Customer Technical Support - Monroeville, PA in Pittsburgh, Pennsylvania
465749BR
Auto req ID:
465749BR
Company:
Compunetix
Job Code:
Technology Technology
Job Description:
On behalf of VetJobs/MilitarySpouseJobs, thank you for your interest. We are assisting our partnering company, listed below, with this position. It is open to Veterans, Transitioning Military, National Guard Members, Military Spouses, Wounded Warriors, and their Caregivers. If you have the required skill set, education requirements, and experience, please click the submit button and follow for next steps.
Compunetix is a leading manufacturer of sophisticated electronics, delivering the communication industry’s largest worldwide deployment of digital collaboration platforms. We’re the leading developer of converged VoIP, voice, video and data collaboration and conferencing applications. We deliver the right solution every time and achieve continued growth by maintaining a dedication to reliability, dependability and quality of service. COMPUNETIX CONTINUES TO GROW AND INNOVATE.
As a condition of employment, candidates MUST be a US Citizen. A US security clearance may or may not be required for this position, therefore applicants must be clearable.
We are currently seeking someone in Customer Technical Support to provide helpdesk support to customers and assist with Mission Voice Platform software and hardware problems.
Responsibilities:
Provide helpdesk support to customers
Assist with Mission Voice Platform Software and hardware problems
Utilize and manage customer service software to maintain customer issue database
Work with Engineering teams as needed to help resolve customer issues
Requirements:
BS Computer Science, Information Science or another technical discipline
1 -5 years’ work experience working directly with the customer, resolving technical issues
General Computer and Networking Knowledge
Familiarity with working on Microsoft and Linux Operating systems
Good customer communication, trouble shooting and problem solving skills
Excellent verbal and written communication skills
We offer competitive wages and an excellent benefits package.
Position Title:
Customer Technical Support - Monroeville, PA
Job Category:
Computer Science
Minimum Education Required:
Bachelors
City*:
Pittsburgh
State*:
Pennsylvania