Job Information
UPMC Administrative Assistant, Associate (Oncology Scheduling) in Pittsburgh, Pennsylvania
Are you ready to make a difference in the lives of cancer patients? We're seeking an Administrative Assistant who thrives in a dynamic environment and is passionate about providing exceptional care. As part of our team, you'll play a crucial role in ensuring the smooth operation of our office, supporting our dedicated clinical staff, and making a positive impact on patient experiences.
This role supports the scheduling of our 2nd-floor medical oncology unit at the Hillman Cancer Center in Shadyside. This position works Monday through Friday, daylight hours. No evenings, weekends, or holidays are required!
Why Choose Us?
Meaningful Work: Every task you perform contributes directly to patient care.
Collaborative Environment: Work alongside compassionate professionals who share your commitment.
Growth Opportunities: Expand your skills and advance your career in the field of oncology.
Patient-Centered Approach: Be part of a team that prioritizes patient well-being above all else.
We're looking for a detail‑oriented, highly organized professional who excels in providing exceptional administrative support. The ideal candidate is efficient, comfortable managing a high volume of scheduling tasks, and committed to maintaining a patient‑centered focus in every interaction. A positive attitude, strong service mindset, and dedication to supporting patients and their families are essential. Join our team and play a key role in delivering compassionate, top‑tier care within the field of oncology!
Responsibilities:
Under direct supervision, provides general administrative support to a department or group of professionals.
Performs routine clerical functions, such as copying, sorting, filing, and typing. Sets up and maintains varied office files, logs, and records office activities.
Answers, screens, and routes incoming calls and messages. Responds to routine questions.
Greets, screens, and directs visitors to appropriate staff member.
Provide support to the front office w/answering phones, chart prep, scheduling, etc
Act as liaison between clinical staff & FC for all treatment/injection changes w/treatment (on DOS).
Scheduling/Coordinates: All chemotherapy, injection, lab (assoc with treatment), port flush, etc. appointments. Schedule/secure all MD orders currently processed at discharge for patients scheduled for MD visits on the days of treatment/injections. Scans, coordinated care appointments/referrals, secure testing authorizations, etc
Contact all patients regarding missed appointments (for treatment/injections/lab): Contact all patients that were `No Shows' (follow complete process).
Receive all patient phone calls regarding appointments (for treatment/injections/lab): Schedule, reschedule, etc.
High School diploma or equivalent.
Up to one year administrative experience preferred.
Working knowledge of word processing, electronic mail/calendar, spreadsheet, presentation, and database software
Ability to use applicable MS Suite products
Knowledge of business processes and procedures
Ability to use basic reasoning skillsLicensure, Certifications, and Clearances:
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UPMC is an Equal Opportunity Employer/Disability/Veteran