Job Information
Pitsco Education Order Support Supervisor in Pittsburg, Kansas
This job was posted by https://www.kansasworks.com : For more information, please see: https://www.kansasworks.com/jobs/13539919
SUMMARY: The Order Support Supervisor is responsible for leading, supervising, and developing Pitscos Order Support team. This position supports the development, implementation, and preservation of Pitsco Educations pillar of industry-leading customer service. This position translates business strategy into direction for the team; creates processes and resources to enable efficient business scaling; identifies and establishes new responsibilities within the Order Support teams functions that bring value to the sales and customer relations process; and enables the team to provide effective and consistent support that ensures a long product life and meaningful customer relationships and that drives additional purchases. These tasks are accomplished by performing the following duties.
ESSENTIAL DUTIES AND RESPONSIBILITIES (other duties may be assigned):
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- Supporting the development, implementation, and maintenance of a positive end-to-end customer journey with direct ownership over ordering processes
- Managing workload and resources to ensure a high-performing, efficiently operating, and motivated team
- Nurturing, developing, and advocating for team members to ensure their success
- Identifying capability and resource gaps and working to remedy them through scalable solutions
- Helping resolve conflict and overseeing customer issues to ensure effective resolution specific to the Order Support team
- Implementing continuous business process review to ensure core functions are documented, waste is reduced, and standards are in place, and leaning into developing technology to further enhance capabilities
- Continually identifying consolidation, repurpose, and reuse opportunities and executing them to reduce work duplication
- Collaborating with Customer Relations and Sales leadership to align company objectives with departmental strategy and procedures
- Assisting Customer Relations representatives, educational service managers, and sales representatives in troubleshooting implementations
- Leading the direction, maintenance, and best practices for Pitsco customer data
- Overseeing the direction, processes, and best practices for ERP usage within the Customer Relations department
- Supervising a team of customer relations professionals