Job Information
Kelly Services Dispatcher / Customer Service Clerk in Pittsburg, California
Job Title:
Service Dispatcher / Customer Service – Commercial Laundry Equipment
Pay rate: $24/HR
Monday - Friday 8AM- 5PM Summary:
The Service Dispatcher is integral to coordinating and facilitating the Service Team’s routes and schedules. This position will organize and communicate all details related to customer orders for service requests on Commercial Laundry Equipment, ensuring operational efficiency and top-tier customer satisfaction. Key Responsibilities:
Oversee and coordinate all schedules, routes, and resources of the Service Team
Assign, dispatch, and allocate appropriate field personnel to different projects (sometimes across multiple states)
Coordinate with field technicians to ensure they have all necessary equipment, parts, and information for efficient service calls
Track job, field personnel, and backlog status using the Service Tracker
Maintain comprehensive records of work performed (dispatch logs, service orders, repair orders, etc.)
Monitor technician progress, providing support to resolve issues or challenges during service calls
Serve as a customer support expert, communicating with clients to confirm service scheduling and document final dates
Coordinate client on-site points of contact to ensure efficiency and safety
Prioritize and escalate urgent service requests to meet customer needs and service level agreements
Assist with administrative tasks, including data entry, filing, and updating customer records
Collaborate with other departments (sales, parts, operations) to ensure seamless service coordination and optimize satisfaction
Enter customer information into logging systems (SAP, Salesforce, Field Service or similar)
Education and Experience Requirements:
High School diploma or equivalent required
2+ years of dispatching or scheduling experience preferred
Equivalent combinations of education, training, and relevant work experience considered
Customer support experience via phone/email/ticketing system preferred
Working knowledge of management software (QuickBooks, SAP) strongly preferred
Proficient computer skills, including Microsoft Office Suite (Outlook, Word, Excel, Teams)
Skills and Abilities:
Technical acumen with the ability to read/understand shipping documents and safety guidelines
Strong organizational skills; detail-oriented with ability to self-manage workload and multiple projects
Excellent written, verbal, and interpersonal communication across all organizational levels
Strong work ethic and proactive approach
Resilient and comfortable navigating ambiguity or change
Physical & Work Environment Requirements:
Ability to sit for long periods, stand, stoop, bend, and maintain manual dexterity
Able to lift/carry/push/pull up to 50 lbs (assistive devices for greater weight provided)
Frequent and continuous computer-based work; close vision and focus adjustment required
Regular use of hands and ability to communicate clearly during job functions
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.