Job Information
Kelly Services Customer Support Representative I in Pineville, North Carolina
Customer Support Representative I
Location: Pineville, NC
Pay Rate: $20.00 – $23.00/hour
Schedule: Monday – Friday (Full-Time)
Status: Temporary to Permanent
Position Overview
We are seeking a reliable and detail-oriented Customer Support Representative I to join our team in Pineville, NC. In this role, you will provide high-quality customer service while supporting administrative functions in a fast-paced environment.
This is a great opportunity for candidates with recent customer service and administrative experience who are looking for long-term growth.
Key Responsibilities
Respond to customer inquiries via phone, email, and/or in person
Provide accurate information regarding products, services, and account details
Process orders, updates, and customer requests in internal systems
Maintain and update customer records with a high level of accuracy
Assist with general administrative tasks, including data entry and documentation
Resolve customer concerns in a professional and timely manner
Collaborate with internal teams to ensure customer satisfaction
Maintain a high level of professionalism and communication
Qualifications
Recent experience in Customer Service and/or Administrative roles required
Strong communication skills (verbal and written)
Proficiency in Microsoft Office (Word, Excel, Outlook)
Ability to multitask and work in a fast-paced environment
Strong attention to detail and organizational skills
Ability to problem-solve and handle customer concerns effectively
Work Environment
Office setting
Team-oriented and customer-focused
Fast-paced with a high volume of interactions
Why Join Us?
Competitive pay: $20–$23/hr
Opportunity to convert to a permanent role
Gain experience in a professional office environment
Growth and advancement opportunities
As part of our promise to talent, Kelly supports those who work with us through a variety of benefits, perks, and work-related resources. Kelly offers eligible employees voluntary benefit plans including medical, dental, vision, telemedicine, term life, whole life, accident insurance, critical illness, a legal plan, and short-term disability. As a Kelly employee, you will have access to a retirement savings plan, service bonus and holiday pay plans (earn up to eight paid holidays per benefit year), and a transit spending account. In addition, employees are entitled to earn paid sick leave under the applicable state or local plan. Click here (https://www.mykelly.com/help-support-working-with-kelly-us/#Benefits) for more information on benefits and perks that may be available to you as a member of the Kelly Talent Community.
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About Kelly
Work changes everything. And at Kelly, we’re obsessed with where it can take you. To us, it’s about more than simply accepting your next job opportunity. It’s the fuel that powers every next step of your life. It’s the ripple effect that changes and improves everything for your family, your community, and the world. Which is why, here at Kelly, we are dedicated to providing you with limitless opportunities to enrich your life—just ask the 300,000 people we employ each year.
Kelly is committed to providing equal employment opportunities to all qualified employees and applicants regardless of race, color, sex, sexual orientation, gender identity, religion, national origin, disability, veteran status, age, marital status, pregnancy, genetic information, or any other legally protected status, and we take affirmative action to recruit, employ, and advance qualified individuals with disabilities and protected veterans in the workforce. Requests for accommodation related to our application process can be directed to the Kelly Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment. Kelly participates in E-Verify and will provide the federal government with your Form I-9 information to confirm that you are authorized to work in the U.S.
Kelly Services is proud to be an Equal Employment Opportunity and Affirmative Action employer. We welcome, value, and embrace diversity at all levels and are committed to building a team that is inclusive of a variety of backgrounds, communities, perspectives, and abilities. At Kelly, we believe that the more inclusive we are, the better services we can provide. Requests for accommodation related to our application process can be directed to Kelly’s Human Resource Knowledge Center. Kelly complies with the requirements of California’s state and local Fair Chance laws. A conviction does not automatically bar individuals from employment.