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Robert Half Customer Service Representative in Pine Brook, New Jersey

Description

We are looking for a dedicated Customer Service Representative to join our team in Fairfield, New Jersey. In this long-term contract position, you will play a vital role in ensuring customer satisfaction by handling inquiries, verifying product details, and maintaining accurate records. If you thrive in a fast-paced environment and enjoy providing exceptional service, we encourage you to apply.

Responsibilities:

• Review service tickets to confirm warranty coverage, parts details, and unit pricing.

• Process and monitor customer requests while maintaining precise records.

• Coordinate product returns for quality control evaluations and oversee product status updates.

• Communicate effectively with technicians, managers, distributors, and contractors to provide timely updates and support.

• Handle high volumes of inbound and outbound calls, addressing customer needs and resolving issues.

• Verify product availability and pricing to ensure accurate information is provided.

• Utilize computer systems efficiently to input and manage service tickets.

• Participate in training sessions and shadow senior team members to gain product knowledge and improve customer interaction skills.

• Adapt to hybrid work arrangements after completing initial in-office training.

Requirements • Proven experience in customer service, preferably within a call center environment.

• Strong ability to manage high volumes of inbound and outbound calls.

• Proficiency in order entry and maintaining accurate records.

• Exceptional communication skills for engaging with customers and team members.

• Competence in using computer systems and software for ticket management.

• Familiarity with verifying warranty details, product availability, and pricing.

• Ability to multitask and prioritize effectively in a fast-paced setting.

• Willingness to undergo thorough training and development to enhance product knowledge. TalentMatch®

Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.

Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.

All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.

© 2025 Robert Half. An Equal Opportunity Employer. M/F/Disability/Veterans. By clicking “Apply Now,” you’re agreeing to Robert Half’s Terms of Use (https://www.roberthalf.com/us/en/terms) and Privacy Notice (https://www.roberthalf.com/us/en/privacy) .

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