Job Information
Banner Health Senior Process Engineering Performance Program Director in Phoenix, Arizona
Primary City/State:
Phoenix, Arizona
Department Name:
Clinical Services Admin-Clinic
Work Shift:
Day
Job Category:
Strategy and Improvement
Help lead health care into the future. As one of the largest nonprofit health systems in the country, Banner Health has both the stability that comes with success and the values you can be proud to represent. If you’re looking to leverage your abilities – you belong at Banner Health.
Banner University Medical Group Phoenix is seeking a dynamic lean methodology expert to partner with senior leadership in revolutionizing how we deliver care. You'll drive goal deployment, kaizen event facilitation, standard work, and A3-thinking—guiding the WHAT and HOW of operational excellence. This high-impact role is perfect for a passionate problem-solver who thrives leading multi-disciplinary teams through complex challenges using PDSA cycles and proven lean principles. You'll shape our 5-year vision, develop annual plans, create meaningful dashboards, and coach leaders through transformation as a trusted mentor. Your process excellence expertise will help us think differently, work smarter, and organize for breakthrough results in healthcare delivery. This on-site position demands an engaged, influential change agent ready to be THE catalyst for sustainable improvement. If you're energized by translating lean methodology into better patient outcomes and operational performance, this is your opportunity to make an indelible mark on BUMG Phoenix's future.
This is an on-site position at Banner University Medical Center Phoenix.
University Medical Center Phoenix is a nationally recognized academic medical center. The world-class hospital is focused on coordinated clinical care, expanded research activities and nurturing future generations of highly trained medical professionals. Our commitment to nursing excellence has enabled us to achieve Magnet™ recognition by the American Nurses Credentialing Center. The Phoenix campus, long known for excellent patient care, has over 730 licensed beds, several unique specialty units and is the new home for medical discoveries, thanks to our collaboration with the University of Arizona College of Medicine - Phoenix. Additionally, the campus responsibilities include fully integrated multi-specialty and sub-specialty clinics and has operations in multiple locations spanning across the Phoenix metropolitan city.
POSITION SUMMARY
This position, in partnership administrative, medical and clinical leaders, provides oversight, leadership, and coordination in assessing, designing and implementing innovative patient safety, clinical and operational reliability strategies to improve clinical and operational performance system-wide and to support industry leadership. This position facilitates the design and implementation of consistent clinical and operational practices across the organization.
CORE FUNCTIONS
Leads clinical and operational design and/or specific process improvement work addressing clinical and operational performance and patient safety at the system, regional, and facility levels. Provides conclusions and recommendations to company leadership.
Leads the analysis and evaluation of clinical outcomes, financial and operational performance, and business planning related to specific improvements and design of new services. Ensures development and compliance with operating and capital budgets and achievement of financial performance.
Provides coordination and oversight of implementation of improvements with leadership, facility administration and the physician community.
Provide leadership for work process redesign and performance outcomes measures in targeted processes to reduce risk and eliminate failures in an attempt to failsafe the process. This includes incorporating processes of human factors engineering and systems design into the routine workflow to achieve consistency and high reliability.
Designs systems to monitor improvements to ensure performance is sustained and effective.
Develops high performance, customer service oriented teams. Performs as a change agent for the interfacing of care management and hospital operations by forecasting the impact of proposed changes, assisting in planning strategy, and implementation tactics. Establishes visibility and credibility and may lead and/or participate on assigned committees and teams. Supports an environment and infrastructure that promotes professional growth and development.
Position maintains accountabilities towards achieving system strategies and initiatives. Develops direction and vision for the organization’s clinical and operational initiatives. Work performed is reportable to the Care Management and System Leadership.. Problems are complex in nature, requiring a advanced understanding of hospital operations and measures. Establishes and promotes teamwork and collaboration between individuals, departments, and the entire organization in the development of system-wide standards and targets. Customers are primarily internal (includes leaders and staff across the organization).
Performs all functions according to established policies, procedures, regulatory and accreditation requirements, as well as applicable professional standards. Provides all customers of Banner Health with an excellent service experience by consistently demonstrating our core and leader behaviors each and every day.
NOTE: The core functions are intended to describe the general content of and requirements of this position and are not intended to be an exhaustive statement of duties. Specific tasks or responsibilities will be documented as outlined by the incumbent's immediate manager.
SUPERVISORY RESPONSIBILITIES
DIRECTLY REPORTING
None
MATRIX OR INDIRECT REPORTING
None
TYPE OF SUPERVISORY RESPONSIBILITIES
N/A
Banner Health Leadership will strive to uphold the mission, values, and purpose of the organization. They will serve as role models for staff and act in a people-centered, service excellence-focused, and results-oriented manner.
PHYSICAL DEMANDS/ENVIRONMENT FACTORS
OE - Typical Office Environment: (Accountant, Administrative Assistant, Consultant, Program Manager)
Requires extensive sitting with periodic standing and walking.
May be required to lift up to 20 pounds.
Requires significant use of personal computer, phone and general office equipment.
Needs adequate visual acuity, ability to grasp and handle objects.
Needs ability to communicate effectively through reading, writing, and speaking in person or on telephone.
May require off-site travel
MINIMUM QUALIFICATIONS
Requires a Bachelor’s Degree in a quantitative, industrial engineering, business or healthcare related field or equivalent experience.
Requires a proficiency level typically attained with seven plus years experience in healthcare operational/financial management, quality improvement, risk assessment, change management, and project/standardization work at multiple facilities.
Must possess the ability to apply quantitative and qualitative process improvement techniques and perform advanced data analysis. Must be proficient with one or more operating systems, spreadsheets, database managers, presentations programs, and word processors. Must demonstrate a record of leadership with effective communication (verbal and written) and presentation skills as well as ability to identify and meet customer needs in a team environment. Requires effective negotiation capabilities and ability lead in a highly matrixed environment.
PREFERRED QUALIFICATIONS
Masters degree in a quantitative, industrial engineering, business or healthcare related field
Additional related education and/or experience preferred.
EEO Statement:
EEO/Disabled/Veterans (https://www.bannerhealth.com/careers/eeo)
Our organization supports a drug-free work environment.
Privacy Policy:
Privacy Policy (https://www.bannerhealth.com/about/legal-notices/privacy)
EOE/Female/Minority/Disability/Veterans
Banner Health supports a drug-free work environment.
Banner Health complies with applicable federal and state laws and does not discriminate based on race, color, national origin, religion, sex, sexual orientation, gender identity or expression, age, or disability