Job Information
American Express Senior Associate, Digital Portfolio Management in Phoenix, Arizona
Job Description
The Enterprise Ways of Working team (EWoW) is responsible for leading multi-year strategic programs that cut across multiple product teams as well as accelerating strategic alignment and planning across Enterprise Centers of Excellence (COEs) and Technology, to elevate transparency and drive business and customer outcomes.
As a Senior Associate, Digital Portfolio Management, you will be responsible for overseeing enterprise technology investment prioritization and planning for digital products with a focus on delivering capabilities to market for a breadth of domains across Amex’s digital channels. You will work with stakeholders to identify and prioritize strategic opportunities, refine initiative scope, assess feasibility, and forecast strategic initiatives through discovery, build, and launch across various customer journeys and roadmaps.
You will assist Line of Business (LOB) decision makers to define strategic outcomes and partner effectively across product, platform, and engineering teams to apply lean systems thinking to portfolio planning, investment funding, and agile operations to manage the enterprise roadmap.
The ideal candidate for this role will be a skillful communicator who enjoys a fast-paced environment, puts the customer experience first (internal and external customer), is comfortable operating across various stakeholders and business units, extremely detail oriented, and has a drive to optimize ways of working in an ever-changing environment – all while maintaining a positive attitude and sense of humor in the face of challenges.
This role reports to the Director, Enterprise Portfolio Management for US Consumer.
Responsibilities
Oversee portfolio management activities for US Consumer, Enterprise Digital and/or Global Servicing Group (GSG) Journeys
Consult with business partners to understand their strategic objectives, shape into customer deliverables, determine product support, and manage through implementation
Collaborate across Portfolio, LOBs, Product, and Tech to drive enterprise prioritization for COE technology investments and overall iterative portfolio health
Assist with executive-level communications regarding ongoing priorities, status, and key messages and decisions requiring alignment
Accelerate delivery across the portfolio, de-risking impediments as needed, solving for scope, sequencing, and capacity constraints on an iterative basis
Implement processes and ceremonies to communicate frequently and effectively on portfolio status, keeping product and platform stakeholders informed, and escalating risks where appropriate
Demonstrate a willingness to continually learn and implement design, product, and technologies solutions within a dynamic and highly matrixed environment
Assist with optimizing cross portfolio operations, team ways of working, and overall process improvement
Qualifications
Minimum of 2 years of professional experience working across multiple lines of business
Experience working in project, portfolio, product or program management, or operational experience
Experience with enterprise collaboration tools (JIRA, Confluence, Airtable)
Demonstrated ability to bring organization to multi-layered and complex processes
Experience working with Agile product development methodologies
Excellent collaboration and relationship management skills, with experience influencing and coordinating across internal or external partners to deliver business goals
A positive, can-do attitude and a sense of humor in the face of challenges
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
At American Express, our culture is built on a 175-year history of innovation, shared values (https://www.americanexpress.com/en-us/company/who-we-are/) and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you’ll experience our powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit out Colleague Benefits Site (https://www.americanexpress.com/en-us/colleagues/benefits) .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
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The below represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
Job Identification 26006174
Job Category Technology
Job Schedule Full time
Job Shift Day
Degree Level Bachelor's Degree
Locations 18850 N 56th Street Building 3, Phoenix, AZ, 85054, US
World Financial Center, New York, NY, 10285, US
Salary Range $89,250.00 to $150,250.00 annually + bonus + benefits
Career Area Technology