Job Information
American Express Manager-Technical Project Management - USCDT in Phoenix, Arizona
Description
At American Express, our culture is built on a 175-year history of innovation, shared values and Leadership Behaviors, and an unwavering commitment to back our customers, communities, and colleagues. From delivering differentiated products to providing world-class customer service, we operate with a strong risk mindset, ensuring we continue to uphold our brand promise of trust, security, and service.
As part of Team Amex, you'll experience this powerful backing with comprehensive support for your holistic well-being and many opportunities to learn new skills, develop as a leader, and grow your career. Here, your voice and ideas matter, your work makes an impact, and together, you will help us define the future of American Express.
The U.S. Consumer Services and Membership Digital Experiences Technology team (USCDT) brings together foundational strategic technology capabilities in digital experience engineering (Mobile and Web), marketing and advertising technology, enterprise communications, travel and lifestyle, and dining technology. It employs a ground-breaking focus with development responsibilities for customer-facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments.
The Marketing Transformation team is part of USCDT, employs a ground-breaking focus with development responsibilities for customer & marketer facing capabilities that deepen and expand digital engagement, as well as core technical capabilities that cut across business lines and customer segments. The Marketing Transformation team leads the technology strategy and engineering delivery of marketing activities, campaigns, and management of marketing assets.
This position works closely with the Product and Business teams to craft, develop and support critical components and platforms for majority of Marketing products and services, that drive current and prospective customer acquisition and loyalty via multitude of channels. We are looking for a dynamic, innovative, action-and-results oriented leader to lead this fast-evolving eco system.
Key Responsibilities:
Manages the planning, coordination, and execution of technology-focused projects, ensuring alignment with strategic objectives and project goals
Leads Agile release trains, coordinating with product owners, agile champions, and development teams to ensure timely and quality delivery of project milestones
Leads Program Increment (PI) planning meetings with senior leadership, product management, and delivery teams to ensure strategic alignment and readiness
Mentors Agile Release Train (ART) meetings to ensure the preparation, readiness, and prioritization of features for future PI planning sessions
Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies to ensure smooth Agile Release Train (ART) execution
Analyzes and interprets relevant portfolio, Release Train, and team-level metrics to provide strategic insights into delivery and execution
Facilitates Inspect & Adapt sessions and other retrospective meetings to promote a culture of continuous learning and improvement within the teams
Oversees the process of maintaining project documentations including requirements, specifications, and progress reports ensuring they are updated in Project Management tools
Develops risk management plans, conducts regular risk assessments, and implements mitigation strategies
Tracks relevant Objectives and Key Results/Key Performance Indicator (OKR/KPIs) to measure and report on project performance
Facilitates communication among stakeholders, including project sponsors, team of colleagues, and external partners, to ensure effective information flow
May or may not manage resource allocation, ensuring optimal utilization of resources across multiple projects and balancing workload among a team of colleagues
May or may not manage and lead a team of technology delivery colleagues, providing leadership, guidance, and coaching to support continuous learning, growth opportunities, inclusivity, and the development of best practices
May or may not recruit colleagues with relevant experience, and develops, rewards, and energizes an effective team
Collaborates and co-creates effectively with teams in product and the business to align technology initiatives with business objectives.
Education:
Bachelor's degree in a technical discipline (e.g., Computer Science, Information Technology, Engineering), and/or comparable experience; advanced degree preferred
Knowledge of Agile/SAFe/Lean methodologies
Knowledge of technical challenges and systems design, with the ability to facilitate technical discussions and drive solutions
Knowledge of the full life cycle of product development, from concept to delivery, including Test Driven Development.
Qualifications
Salary Range: $123,000.00 to $215,250.00 annually bonus benefits
The above represents the expected salary range for this job requisition. Ultimately, in determining your pay, we’ll consider your location, experience, and other job-related factors.
We back you with benefits that support your holistic well-being so you can be and deliver your best. This means caring for you and your loved ones' physical, financial, and mental health, as well as providing the flexibility you need to thrive personally and professionally:
Competitive base salaries
Bonus incentives
6% Company Match on retirement savings plan
Free financial coaching and financial well-being support
Comprehensive medical, dental, vision, life insurance, and disability benefits
Flexible working model with hybrid, onsite or virtual arrangements depending on role and business need
20 weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption or surrogacy
Free access to global on-site wellness centers staffed with nurses and doctors (depending on location)
Free and confidential counseling support through our Healthy Minds program
Career development and training opportunities
For a full list of Team Amex benefits, visit our Colleague Benefits Site .
American Express is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. American Express will consider for employment all qualified applicants, including those with arrest or conviction records, in accordance with the requirements of applicable state and local laws, including, but not limited to, the California Fair Chance Act, the Los Angeles County Fair Chance Ordinance for Employers, and the City of Los Angeles’ Fair Chance Initiative for Hiring Ordinance. For positions covered by federal and/or state banking regulations, American Express will comply with such regulations as it relates to the consideration of applicants with criminal convictions.
We back our colleagues with the support they need to thrive, professionally and personally. That's why we have Amex Flex, our enterprise working model that provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days) or fully virtually.
US Job Seekers - Click to view the “ Know Your Rights ” poster. If the link does not work, you may access the poster by copying and pasting the following URL in a new browser window: https://www.eeoc.gov/poster
Employment eligibility to work with American Express in the United States is required as the company will not pursue visa sponsorship for these positions.
Job: Technology
Primary Location: US-Arizona-Phoenix
Other Locations: US-Arizona-Phoenix
Schedule Full-time
Req ID: 26004448