Job Information
Confidential Employer Non-Emergency Medical Transportation Driver's Assistant in Philadelphia, Pennsylvania
The Driver Assistant supports the driver in providing safe and efficient transportation services, focusing on passenger care, mobility assistance, and securement. This role is critical for stretcher trips, wheelchair assistance, and members requiring additional support.
Key Responsibilities
Passenger Care & Assistance
- Assist passengers in and out of vehicles, homes, and facilities
- Support wheelchair and stretcher transfers
- Ensure passengers are comfortable and secure during transport
- Monitor passengers during transport and report concerns
Securement & Safety
- Assist with proper wheelchair securement (4-point tie-down + restraints)
- Help position seatbelts and shoulder restraints correctly
- Ensure all medical equipment (oxygen, walkers, etc.) is secured
- Follow all safety protocols during loading/unloading
Trip Support
- Help verify member identity and trip details
- Assist with navigating facilities (hospitals, clinics, dialysis centers)
- Support driver with timely pickups and drop-offs
- Stay with vehicle when necessary during drop-offs
Customer Service
- Provide respectful, patient-centered care
- Maintain a calm and professional attitude at all times
- Assist elderly and disabled passengers with compassion
Cleanliness & Infection Control
- Sanitize vehicle and equipment between trips
Follow hygiene and PPE guidelines when required