Job Information
Wells Fargo Lockbox Operations Associate Manager in PHILADELPHIA, Pennsylvania
About this role:
Wells Fargo is seeking an Operations Associate Manager in Lockbox Operations as part of our Global Operations team. Learn more about the career areas and lines of business at wellsfargojobs.com/career-areas
In this role, you will:
Supervise a team of Operation Specialists responsible for moderately complex transactional and operational tasks such as processing servicing related tasks, identifying problems
Develop metric to measure growth and performance
Ensure timely completion, quality, and compliance within the operation area
Work independently on moderately complex issues and projects
Identify opportunities for process improvement and risk control development and escalates issues to senior management
Provide training, performance, evaluation and coaching of less experienced team
Make daily supervisory decisions and resolve moderately complex business issues related to team supervision, work allocation and daily operational tasks under direction of Operations management
Leverage interpretation of policies, procedures, and compliance requirements
Collaborate and influence all levels of professionals including senior managers
Lead team to achieve objectives
Manage allocation of people and financial resources for Operations
Mentor and guide talent development of direct reports and assist in hiring talent
Required Qualifications:
2+ years of Operations experience, or equivalent demonstrated through one or a combination of the following: work experience, training, military experience, education
1+ years of leadership experience
Desired Qualifications:
Knowledge and understanding of Lockbox Operations department workflow processes
Experience in the financial industry with Lockbox or other Banking Operations
Experience leading an Operations Team in a production environment
Experience with capacity planning, forecasting, and measurements
Ability to anticipate and make timely and independent judgment to identify and resolve problems
Time management skills and ability to meet deadlines in a fast-paced environment
Ability to motivate and provide performance feedback to staff
Ability to assess issues, make quick decisions, implement solutions, and influence change
Experience directing activities of team members, performance management, career development, coaching, mentoring, and succession planning
Experience successfully collaborating with others in a change driven environment
Experience driving process improvement efforts to gain efficiencies.
Ability to read correspondence accurately and be able to provide a written response
Ability to provide strong customer service and develop customer and partner relationships
Intermediate Microsoft Office skills
Advanced verbal, written, and interpersonal communication skills
Job Expectations:
Ability to work on-site at the posted work location
Flexible and willing to work non-standard hours; including holidays, weekends & extended shifts if needed to support this 24/7 location
Sunday to Wednesday mid shift starting at 1:00pm to 11:30pm with Thursday/Friday/Saturday off
Location:
- 2005 Market Street, Philadelphia, PA
Posting End Date:
24 Apr 2026
*Job posting may come down early due to volume of applicants.
We Value Equal Opportunity
Wells Fargo is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other legally protected characteristic.
Employees support our focus on building strong customer relationships balanced with a strong risk mitigating and compliance-driven culture which firmly establishes those disciplines as critical to the success of our customers and company. They are accountable for execution of all applicable risk programs (Credit, Market, Financial Crimes, Operational, Regulatory Compliance), which includes effectively following and adhering to applicable Wells Fargo policies and procedures, appropriately fulfilling risk and compliance obligations, timely and effective escalation and remediation of issues, and making sound risk decisions. There is emphasis on proactive monitoring, governance, risk identification and escalation, as well as making sound risk decisions commensurate with the business unit’s risk appetite and all risk and compliance program requirements.
Candidates applying to job openings posted in Canada: Applications for employment are encouraged from all qualified candidates, including women, persons with disabilities, aboriginal peoples and visible minorities. Accommodation for applicants with disabilities is available upon request in connection with the recruitment process.
Applicants with Disabilities
To request a medical accommodation during the application or interview process, visit Disability Inclusion at Wells Fargo (https://www.wellsfargojobs.com/en/diversity/disability-inclusion/) .
Drug and Alcohol Policy
Wells Fargo maintains a drug free workplace. Please see our Drug and Alcohol Policy (https://www.wellsfargojobs.com/en/wells-fargo-drug-and-alcohol-policy) to learn more.
Wells Fargo Recruitment and Hiring Requirements:
a. Third-Party recordings are prohibited unless authorized by Wells Fargo.
b. Wells Fargo requires you to directly represent your own experiences during the recruiting and hiring process.
Req Number: R-537073