Job Information
Penn Medicine Clinical Services Supervisor in Philadelphia, Pennsylvania
Description
Penn Medicine is dedicated to our tripartite mission of providing the highest level of care to patients, conducting innovative research, and educating future leaders in the field of medicine. Working for this leading academic medical center means collaboration with top clinical, technical and business professionals across all disciplines.
Today at Penn Medicine, someone will make a breakthrough. Someone will heal a heart, deliver hopeful news, and give comfort and reassurance. Our employees shape our future each day. Are you living your life's work?
Location: Perelman Center for Advanced Medicine-3400 Civic Center Blvd
Department: Cancer Center 4th Fl Perelman
Hours: Fulltime, Monday-Friday, Day
Summary: The Clinical Services Supervisor will be responsible for supporting the day-to-day operational needs of the outpatient practice including staffing coverage, office and medical supply inventory management, physician room assignments, and provider schedules. This individual is responsible for providing high-quality patient care and maintaining a patient-focused environment. The Clinical Services Supervisor will provide direct oversight to the ancillary staff and support planned and unplanned vacancies to ensure optimal workflow is preserved in the clinic. In the absence of the Practice/Clinical Manager, the Clinical Services Supervisor may take on additional responsibilities.
Accountabilities:
Operations:
Supports the Practice and Clinical Manager with the day-to-day operational needs
Staffing, assuring appropriate coverage, providing backup as needed
Physician room assignments
Ongoing Template management, Provider schedules
Office supplies and medical supplies, maintaining inventory and supply ordering
Regularly reviewing work processes to ensure the efficiency of workflow, implementing best practices
Effectively works with Manager to establish, implement, and maintain practice policies, and procedures
Ensuring compliance with quality and safety, and regulatory requirements
Support patient transitions (direct admits, procedure scheduling, bed management, and partnership with Penn Transfer System and designated hospital)
Oversight:
Directly managing the staff
Responsible for the recruitment and retention of staff
Ensures new hires are provided adequate training to display competence
Clearly defines work expectations, and provides real-time feedback
Assist staff in addressing challenges and skill deficits
Encourages continuous growth and change management
Patient Care:
Maintain appropriate clinical credentials to fulfill front-line duties as applicable
Responsible for filling planned and unplanned MA vacancies to ensure optimal patient workflow in the clinic
Promptly rooms patient, reviews past medical, surgical, family, smoking history, allergies, medications, medication refills, vital signs, referrals, pre-certification
Observes patient condition and communicates any abnormal data or changes to Provider
Specimen management, responds to emergency code situations
Cleans, and disinfects equipment according to protocol
Where applicable and within the scope of certification/licensure, assist with in-office procedures and patient care
Performs duties in accordance with Penn Medicine and entity values, policies, and procedures
Other duties as assigned to support the unit, department, entity, and health system organization
Education and Experience:
High School Diploma/GED (Required)
AND 5+ years outpatient clinic experience required. Relevant education may be considered in lieu of experience
Associate’s degree (Preferred)
Credentials:
Medical Assistant or Emergency Medical Technician certification (required)
CPR (Required)
Skills and Abilities:
Demonstrated interpersonal/verbal communication skills
Ability to utilize critical thinking
Must be attentive to detail
Demonstrated organizational skills
Ability to multi-task
Experience using EMR systems (clinical and scheduling). Must pass EMR (Schedgistration) course
Knowledge of third-party billing requirements
Demonstrated customer service skills
Demonstrated written communication skills
Must display flexibility
Strong communication skills with all stakeholders (Providers, Staff, Patients)
Ability to use Microsoft Office (Excel, PowerPoint, Word)
We believe that the best care for our patients starts with the best care for our employees. Our employee benefits programs help our employees get healthy and stay healthy. We offer a comprehensive compensation and benefits program that includes one of the finest prepaid tuition assistance programs in the region. Penn Medicine employees are actively engaged and committed to our mission. Together we will continue to make medical advances that help people live longer, healthier lives.
Live Your Life's Work
We are an Equal Opportunity employer. Candidates are considered for employment without regard to race, ethnicity, color, sex, sexual orientation, gender identity, religion, national origin, ancestry, age, disability, marital status, familial status, genetic information, domestic or sexual violence victim status, citizenship status, military status, status as a protected veteran or any other status protected by applicable law.
REQNUMBER: 303277