Job Information
McDonald's Certified Shift Manager (Age 21+) in PHILADELPHIA, Pennsylvania
At McDonald’s, great leaders create great experiences — for customers and crew alike. As a Shift Leader, you are responsible for running successful shifts, developing team members, and ensuring operational excellence in Quality, Service, Cleanliness, and Value (QSCV).
If you’re ready to step into leadership and grow your career, we’re ready for you!
Qualifications:
Strong leadership and communication skills
Ability to lead in a fast-paced, high-energy environment
Strong problem-solving and decision-making skills
Previous restaurant or supervisory experience (preferred)
Professionalism, dependability, and accountability
Open availability (including mornings, evenings, weekends, and holidays)
Reliable personal transportation
Bilingual abilities are a plus ( Excellent verbal and written communication skills required in English & Spanish)
The following certifications and leadership development courses are required by McDonald’s and must be completed and maintained:
Valid ServSafe Certification
Leadership Transitions (LT)
Developing The Leader In Me (DLIM)
These certifications ensure you are fully prepared to lead safely, effectively, and in alignment with McDonald’s operational standards.
As a Shift Leader, you are accountable for managing people, processes, and performance during your assigned shifts. You’ll help deliver the McDonald’s experience by:
Core Responsibilities:
Food Safety – Ensure all food safety standards and procedures are followed at all times
Quality Food Production – Oversee accurate and efficient preparation of all menu items
Exceptional Customer Service – Lead the team in delivering outstanding guest experiences
Managing Crew – Supervise, coach, and motivate Crew Members during shifts
Internal Communication – Maintain clear communication between team members and management
Inventory Management – Assist with product counts, waste control, and proper stock rotation
Scheduling Support – Support staffing levels to meet operational needs
Training – Train and develop new and existing employees using approved training systems
Daily Maintenance and Cleanliness – Ensure restaurant cleanliness standards are maintained
Safety and Security – Enforce safety procedures and secure restaurant assets
Cash Handling & Accountability – Manage cash control procedures and ensure accuracy
Shift Documentation & Reporting – Complete required checklists and operational reports
Performance Coaching – Provide real-time feedback to improve team performance
Labor & Cost Controls – Help manage labor deployment and minimize food waste
You are responsible for setting the tone of the shift and ensuring standards are executed consistently.
Growth & Career Opportunities:
At McDonald’s, leadership growth is intentional and supported. As a Shift Leader, you gain:
Advanced people leadership experience
Operational and financial management skills
Training and performance management expertise
A pathway to Department Manager and General Manager positions
Many of our General Managers began their careers as Shift Leaders!
Benefits & Perks:
Competitive pay scale based on performance
Direct Deposit
2 weeks paid vacation for certified managers
Health insurance coverage (eligibility requirements apply)
$100 Employee Management Referral Bonus (for referrals who remain employed 90+ days)
Flexible scheduling (based on business needs)
Free uniforms
Free or discounted meals
Archways to Opportunity education programs
For more information on these benefits, apply today! Additional information is available in our restaurants.
Additional Information...
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing, and scheduling. By applying for a job at a franchisee-operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization to contact me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices. This job posting is for a position in a restaurant owned and operated by an independent franchisee, and not McDonald’s USA. This franchisee owns a license to use McDonald’s logos and food products, for example, when running the restaurant. However, this franchisee is a separate company and a separate employer from McDonald’s USA. If you are hired for the job described in this posting, the franchisee will be your employer, not McDonald’s USA. Only the franchisee is responsible for employment matters at the restaurant, including hiring, firing, discipline, supervision, staffing, and scheduling employees. McDonald’s USA has no control over employment matters at the restaurant. McDonald’s USA will not receive a copy of your employment application, and it will have no involvement in any employment decisions, including whether you receive an interview for the job or whether you are hired.
Requsition ID: PDXMC31CA6C7F-3D6D-4424-B2FC-F9865F1AD09F_67652
McDonald’s provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to sex, sex stereotyping, pregnancy (including pregnancy, childbirth, and medical conditions related to pregnancy, childbirth, or breastfeeding), race, color, religion, ancestry or national origin, age, disability status, medical condition, marital status, sexual orientation, gender, gender identity, gender expression, transgender status, protected military or veteran status, citizenship status, genetic information, or any other characteristic protected by federal, state or local laws. This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.
Nothing in this job posting or description should be construed as an offer or guarantee of employment.