Job Information
Infinity Love Home Care LLC Case Manager in Philadelphia, Pennsylvania
SUMMARY
The Case Manager at Infinity Love Home Care serves as the vital link between our clients and the caregivers who support them. This role is responsible for the overall coordination and monitoring of non-skilled home care services (such as personal care, companionship, and light housekeeping). The primary goal is to ensure that every client receives high-quality, personalized care that promotes independence and safety while maintaining strict compliance with state regulations and agency standards.
POSITION RESPONSIBILITIES
Client Enrollment & Assessment
- Conduct initial in-home assessments for new clients to determine service needs and eligibility.
- Guide families through the enrollment process, including the collection of necessary documentation and insurance verification (Medicaid, Private Pay, etc.).
- Develop and implement individualized Service Plans (non-skilled) based on the client's unique needs and preferences.
Care Coordination & Monitoring
- Conduct regular follow-up home visits and "wellness check" phone calls to evaluate the quality of care and client satisfaction.
- Update and modify Service Plans as a client's health or living situation changes.
- Serve as the primary point of contact for families, healthcare providers, and external caseworkers (e.g., MCO/Managed Care Organization representatives).
Caregiver Supervision & Compliance
- Collaborate with the Scheduling Department to ensure caregivers are a compatible match for the client's home environment.
- Monitor Electronic Visit Verification (EVV) logs to ensure caregivers are clocking in/out accurately and performing assigned duties.
- Perform periodic on-site "spot checks" to ensure caregivers are adhering to the agency's Code of Conduct and Safety Protocols.
Documentation & Quality Assurance
- Maintain meticulous, audit-ready digital and physical client files.
- Document all client interactions, grievances, and incident reports in a timely manner.
- Assist with "Call Maintenance" and billing reconciliation by verifying that visit tasks were completed as scheduled.
Assists in communication with consumers/families on home services worker related issues.
Assists in the establishment of personnel files and in the checking of references for paraprofessionals being considered for hire.
Takes telephone referral information and passes along referrals as soon as possible.
Handles matters related to staff and the consumer they serve, with the exception of issues that require professional/clinical judgment.
Assists in the maintenance of case management notes related to personal problems and/other situations that arise with staff including those relating to consumer service.
Communicate on a routine basis with contract agencies to maintain smooth relations and to obtain needed information.
Documents and reports are changes in consumer status, in service requirements, in employee staff assignment and in particular, any unsatisfactory performance.
Performs other duties as directed.
JOB CONDITIONS
Core Competencies
- Empathy: A genuine "heart for service" and a passion for helping the vulnerable population.
- Problem-Solving: The ability to resolve conflicts between clients and caregivers with a professional and calm demeanor.
- Organization: Mastery of time management to juggle a diverse caseload of clients across a geographic area.
It is primarily a desk job which essentially involves sitting, standing, stooping, and walking, as well as an inordinate amount of telephone communication.
It requires minimal lifting of office records and printouts.
The ability to read 12 points and larger type is required.
One must be able to hear adequately on the telephone with no more than an amplifier and be able to communicate both verbally and in writing in English.
EQUIPMENT OPERATION
The job requires the ability to utilize a PC, calculator, multi-line telephone, and other related office equipment.
COMPANY INFORMATION
It has access to all consumer and financial records, which may be discussed with all management.
QUALIFICATIONS & Skills
- Education: High School Diploma/GED with 3+ years of relevant experience will be considered.
- Experience: At least 2 years of experience in home care, social services, or case management.
- Knowledge: Familiarity with non-skilled home care regulations and EVV systems (e.g., HHAeXchange).
- Communication: Exceptional interpersonal skills; must be able to communicate empathetically with the elderly and individuals with disabilities.
- Technical Skills: Proficiency in Microsoft Office (Word, Excel) and ability to learn agency-specific software.
6. Must have a criminal check and other checks as required by PA regulation.