Job Information
Robert Half Customer Service Representative in Petersburg, Virginia
Description We are looking for a detail-oriented and personable Customer Service Representative to join our team in Petersburg, Virginia. This is a contract position within the manufacturing industry that offers an excellent opportunity to develop professionally while contributing to a cohesive and supportive work environment. The ideal candidate will thrive under pressure, have excellent communication skills, and be eager to grow into a leadership role over time.
Responsibilities:
• Respond to inbound and outbound calls promptly and professionally, ensuring customer satisfaction.
• Accurately enter orders into the system while maintaining attention to detail.
• Resolve customer inquiries and issues with a calm and solution-focused approach.
• Collaborate with team members to ensure efficient handling of service requests.
• Maintain a friendly and approachable demeanor to foster positive relationships with customers and colleagues.
• Adapt quickly to new processes and procedures to support team operations.
• Provide exceptional service while adhering to company policies and quality standards.
• Identify opportunities for improvement in customer service processes and communicate suggestions.
• Support team goals and contribute to creating a cohesive and productive work environment. Requirements • Proven experience in a call center or customer service role.
• Strong skills in order entry and handling inbound and outbound calls.
• Ability to remain composed under pressure and handle stressful situations effectively.
• Excellent interpersonal skills with a focus on building relationships.
• Quick learner who can adapt to new systems and workflows efficiently.
• Detail-oriented with a commitment to accuracy and quality.
• Friendly and outgoing personality that contributes to team dynamics.
• Willingness to grow professionally and take on leadership responsibilities in the future. TalentMatch®
Robert Half is the world’s first and largest specialized talent solutions firm that connects highly qualified job seekers to opportunities at great companies. We offer contract, temporary and permanent placement solutions for finance and accounting, technology, marketing and creative, legal, and administrative and customer support roles.
Robert Half works to put you in the best position to succeed. We provide access to top jobs, competitive compensation and benefits, and free online training. Stay on top of every opportunity - whenever you choose - even on the go. Download the Robert Half app (https://www.roberthalf.com/us/en/mobile-app) and get 1-tap apply, notifications of AI-matched jobs, and much more.
All applicants applying for U.S. job openings must be legally authorized to work in the United States. Benefits are available to contract/temporary professionals, including medical, vision, dental, and life and disability insurance. Hired contract/temporary professionals are also eligible to enroll in our company 401(k) plan. Visit roberthalf.gobenefits.net for more information.
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