Job Information
Energizer Holdings, Inc. Share Services Customer Analyst, IDM in Petaling Jaya, Malaysia
This is Energizer Holdings, Inc.
Energizer Holdings responsibly creates products to make lives easier and more enjoyable. To do this, we lean into our culture as an organization – we win together, while serving each other, with a willingness to act boldly, all while doing right. Our colleagues hail from all backgrounds, nationalities and walks of life, but our shared mission and purpose make us one team. Because we’re a global organization, you will always have opportunities to learn, grow and develop in your career. We support flexible working arrangements wherever possible.
Position Summary
Responsible for customer responses & order fulfillment in the centralized setup to serve International Distributor Markets.
You should be capable of working independently and have a strong sense of self-motivation and discipline. You should also be willing to lend support and companionship to your colleagues and be prepared to support training for future team members as the team grows.
The Customer Supply Chain Analyst - SSC must be a fast-paced and meticulous professional who can manage International Distributor Markets’ orders. In this role, you will ensure all orders are processed within agreed timeline. You will check and clear all order exceptions and work with key stake holders to resolve any issues arising related to order fulfillment.
You will be based in Malaysia. This is a hands-on role and will require a person who is meticulous and independent.
Responsibilities
- Manage Order Processing within Established Procedure
To ensure sales orders received from customers are being processed within agreed service level (within agreed timeline).
To ensure order error messages are reviewed and resolved in a timely manner. This include escalate order issue to the respective customer service / supply chain or IT personnels to resolved, if necessary.
Work closely with customer service and supply chain team regularly for any order processing issue.
Participate in weekly team meetings and ensure outstanding issues are monitored for a timely resolution.
Have an open mind to contribute more than the standard task and to be willing to accept more volume of work if the function demands.
Work closely with freight forwarder/3PL on on-time shipping document availability. And ensure on time dispatch of shipping document to Customers to avoid penalty and demurrage claim (for export shipments).
Meet agreed Service Level Fulfillment metric and take the necessary escalation protocol should there are major issues.
Preferably: Super User of SAP OTC Module.
- Partner with Internal Stakeholder to provide sound customer service
Provide superior customer service to the customers by following up on enquiries and requests for information in a timely and professional manner.
Compile and collate data for reporting purposes.
Proactively develop relationships with other internal stakeholders.
Work closely with Team Lead/Manager on ad hoc issue that arises.
Ability to resolve supply and/or OTC problems quickly and with minimal disruption; and escalate abnormalities if any.
Lead and coordinate the complaint process for shipping documentation complaints in a timely and professional manner.
Contributes to a smooth and efficiently run of office by completing all daily activities within the required deadlines.
Continuously seek ways and means to enhance/improve ways of working.
What we are looking for
Required Skills and Experience:
Ideally 3+ years relevant work experience in order management and customer service.
Working knowledge of Order to Cash system
Preferably strong user in SAP, iScala or large scale ERP environment
Experience working in a matrix environment in a global multi-national company would be advantageous.
Any industry experience is acceptable
Independent and meticulous, results-oriented, detailed, accurate personality
Good communication and interpersonal skills, clear written English language skills
Ability to support working on public holidays and given replacement in lieu
Preferable Competencies:
Customer Focused in terms of putting full dedication in meeting the needs of internal and external customer
Problem-Solving in terms of able to approach problems from different perspectives & persevering to find a solution
Priority Setting in terms of able to prioritize activities based on downstream impact & adds value to the wider business
Negotiating in terms of able to balance discussion & reach mutual conclusions
Expectations:
Able to collaborate with colleague on operational issues and escalate to Team Lead/Manager if necessary.
Create positive working relationship with external and internal parties.
Able to communicate and bridge through Commercial on specific ad hoc requirement/complaints
Support International Distributor Market business
Come join us!
Energizer is an equal opportunity employer, and we prohibit discrimination based on age, color, disability, marital or parental status, veteran status, national origin, race, religion, sex, sexual orientation, gender identity or any other legally protected status in accordance with applicable federal, state and local laws.