Job Information
NTT America, Inc. Senior Business Operations System Specialist (Asia Pacific) in Petaling Jaya, Malaysia
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Job Title: Senior Business Operations System Specialist (Asia Pacific)
Location: Bangalore
Job Description Summary:
The Senior Specialist, Business System Owner (Non IT) serves as the primary business steward for designated enterprise systems and platforms. This role ensures that systems meet business needs, operational requirements, and compliance standards. The Senior Specialist acts as the bridge between end users, process owners, and technical teams—championing improvements, managing enhancements, and ensuring the system delivers consistent value to the organization.
Key Responsibilities
1 . System Ownership & Governance
Serve as the primary point of accountability for assigned business systems, ensuring stability, reliability, and business alignment.
Define and maintain system governance processes, including data standards, access controls, and usage policies.
Monitor system performance and user adoption; drive continuous improvements.
2. Business Requirements & Process Optimization
Gather, refine, and validate business requirements for system changes and new capabilities.
Recommend solutions that enhance operational efficiency, reduce manual work, and strengthen user experience.
Translate business needs into functional specifications for technical teams.
3. Enhancement & Change Management
Prioritize enhancements based on business value and risk.
Coordinate with IT, vendors, and cross-functional teams to deliver new features or updates.
Lead UAT planning, execution, and defect management.
Maintain system documentation, SOPs, and training materials.
4. Stakeholder Engagement
Serve as a strategic partner to business stakeholders regarding system capabilities and opportunities.
Proficiency in system administration, configuration, and user management (non-technical, business-side).
Skilled in requirements gathering and process documentation (BPM, flowcharts, RACI, etc.).
Experience with UAT, system upgrades, and cross-functional project delivery.
Qualifications
Bachelor’s degree in business administration, Operations, Finance, or a related field.
5–8+ years of relevant experience in business operations, finance operations, system ownership, or process management
Experience managing enterprise platforms (e.g., CRM, ERP, workflow systems, RPA, High Radius, Esker, Blackline) is a strong advantage.
Strong understanding of demand planning, requirements gathering, and change management processes.
Excellent problem-solving skills with the ability to analyse data and system behaviour.
Strong communication skills and the ability to work effectively with technical and non-technical stakeholders.
Workplace type :
Hybrid Working
About NTT DATA
NTT DATA is a $30+ billion business and technology services leader, serving 75% of the Fortune Global 100. We are committed to accelerating client success and positively impacting society through responsible innovation. We are one of the world’s leading AI and digital infrastructure providers, with unmatched capabilities in enterprise-scale AI, cloud, security, connectivity, data centers and application services. Our consulting and industry solutions help organizations and society move confidently and sustainably into the digital future. As a Global Top Employer, we have experts in more than 50 countries. We also offer clients access to a robust ecosystem of innovation centers as well as established and start-up partners. NTT DATA is part of NTT Group, which invests over $3 billion each year in R&D.
Equal Opportunity Employer
NTT DATA is proud to be an Equal Opportunity Employer with a global culture that embraces diversity. We are committed to providing an environment free of unfair discrimination and harassment. We do not discriminate based on age, race, colour, gender, sexual orientation, religion, nationality, disability, pregnancy, marital status, veteran status, or any other protected category. Join our growing global team and accelerate your career with us. Apply today.
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