Job Information
Abbott Remote Support Intern in Petaling Jaya, Malaysia
Core job responsibilities:
This position within the Abbott Diagnostics Remote Services and Support team provides internship-level support to ensure accurate and timely assistance to customers across supported markets. The Remote Support Intern will work under close supervision and guidance, gaining hands-on exposure to remote support operations, customer engagement, and case management processes.
Support the remote support team during customer interactions (phone, chat, and email) through shadowing and assisted handling.
Assist with collecting customer information, documenting cases accurately, and updating records in the appropriate systems.
Learn to identify and assess basic hardware, software, and reagent-related issues, escalating as required.
Support follow-up activities on open cases and assist with coordination across off-hours teams and local country teams.
Assist with instrument monitoring via dashboard visualization platforms and escalate observations under guidance.
Participate in proactive analysis and improvement initiatives as part of learning and development.
Adhere to established procedures, quality systems, and compliance requirements at all times.
Core Job Responsibilities
Support implementation and maintenance of quality system requirements as instructed.
Assist senior team members in customer phone support activities and instrument monitoring (training and guidance provided).
Collaborate with cross-functional teams during learning activities and assigned tasks.
Uphold professionalism and customer-focused behaviors during all interactions.
Key Performance Metrics
Accuracy and completeness of case documentation
Responsiveness and professionalism in customer interactions
Adherence to procedures, training completion, and learning progress
Education and experience : (indicate minimum and why it is required):
Undergraduate students or recent graduates pursuing or having completed studies in Biomedical Engineering, Clinical Laboratory Science, Biology, Biochemistry, Life Sciences or related disciplines.
The ideal candidate demonstrates strong communication skills, a willingness to learn, and the ability to work collaboratively in a team-oriented environment.
Proficiency in English is required as training, documentation, and ticketing systems are conducted in English.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com