Job Information
Abbott Head of Digital & Commerce Operations (Global) in Petaling Jaya, Malaysia
At Abbott, we’re committed to helping people live healthier lives through innovative technology and trusted solutions. We are seeking a Head of Digital & Commerce Operations to ensure our global digital platforms are reliable, secure, and performing at their best—enabling seamless experiences for customers, patients, and partners worldwide.
This role will lead global operations and Site Reliability Engineering (SRE), driving stability, performance, and continuous improvement across our digital and commerce ecosystem.
What You’ll Do
Lead global operations for key digital platforms, including AEM, Adobe Commerce / Magento, and commercetools
Ensure high availability, performance, and operational excellence across all environments
Own incident management, platform reliability, and continuous improvement practices
Lead a follow‑the‑sun operating model across India, Malaysia, Ireland, and the US
Partner closely with Engineering, Product, Security, and external partners
Oversee vendor performance and service delivery against agreed SLAs
Drive cost efficiency, scalability, and long‑term platform sustainability
What You’ll Bring
10+ years of experience in digital, e‑commerce operations, or SRE
Proven leadership of global, multi‑timezone teams
Strong experience with cloud platforms, observability, and modern operating models
A mindset focused on reliability, continuous improvement, and business impact
Ability to translate technical operations into outcomes that support Abbott’s mission
Why Abbott
You’ll play a critical role in supporting digital platforms that matter—helping Abbott deliver trusted solutions at global scale while working in a collaborative, purpose‑driven environment.
An Equal Opportunity Employer
Abbot welcomes and encourages diversity in our workforce.
We provide reasonable accommodation to qualified individuals with disabilities.
To request accommodation, please call 224-667-4913 or email corpjat@abbott.com