Job Information
Petal City Hall Utility Clerk in Petal, Mississippi
The City of Petal is accepting applications for a Utility Clerk in the Water Dept. Applications are available at Petal City Hall, 119 W 8th Ave, or on our website at www.cityofpetal.com. Applications will be accepted Mon -- Fri, 8:00 am -- 5:00 pm at City Hall or via email to adye@cityofpetal.com.
Candidates must be able to pass a drug test/physical. The City of Petal is an Equal Opportunity Employer.
Job Description
The job includes entering service orders, updating accounts from service orders, posting payments,
balancing a cash drawer, and assisting customers with billing questions. Attention to detail, good
communication, and cooperation are essential as you will interact extensively with other coworkers and customers to resolve customer service and billing issues.
Qualifications
· High School Diploma or GED Equivalent
· Preferred two years or more of billing or customer service experience.
· Ability to work independently within established guidelines.
· Adaptable to multiple tasks and projects
· Effective verbal and written communication; Spanish fluency a plus
· Cash handling and cash drawer balancing procedures.
· Ability to make mathematical calculations and draw logical conclusions
· Ability to prioritize work to meet established guidelines
· Patience and the ability to remain calm in stressful situations
· Must be able to pass a drug screen and a background check
· Must be able to be bonded
* Primary Duties and Responsibilities*
The following duties are not intended to serve as a comprehensive list of all duties performed.
.Posting utility payments accurately to customer accounts · Daily deposit/cash drawer balancing
· Process work orders
· Assists in processing new accounts, commercial accounts, and termination requests.
· Provides information and assistance, over the phone and in person, regarding water bills and
the procedure for establishing new accounts and or terminating services.
· Other duties as assigned or required
· Maintains regular attendance and punctuality.
· Works under the supervision of the City Clerk