Job Information
McDonald's Area Supervisor in PERU, Illinois
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
Position Summary
The Area Supervisor is responsible for overseeing the operational performance, leadership development, and guest experience across multiple restaurant locations. Reporting to the Director of Operations, this role supports General Managers in achieving business goals through coaching, auditing, and strategic guidance. The Area Supervisor plays a key role in driving operational excellence, team development, and brand standards while fostering a culture of accountability and continuous improvement.
What You’ll Do
Coaching & Development
Lead by example in modeling accountability, professionalism, and brand values
Provide hands-on coaching and leadership development to General Managers and department leaders
Influence and guide teams, building trust and alignment across locations
Identify high-potential talent and support succession planning and internal promotions
Operations Oversight
Monitor and support performance metrics such as OSAT, OEPE, labor cost, food waste, etc.
Respond to operational challenges with strategic decision-making and clear communication
Visit stores regularly to observe and audit people and processes, provide feedback and follow-up to check for improvement
Safety & Compliance
Conduct regular audits of food safety, inventory, scheduling, and customer service standards
Ensure compliance with company policies, health regulations, and safety standards
Communication & Issue Resolution
Facilitate regular GM meetings to ensure alignment of goals, communicate upcoming changes and gather feedback on opportunities for improvement
Communicate effectively with upper management and cascade to GM’s
Assist GM’s in resolving conflict and operation issues promptly and professionally
Reporting & Analysis
- Review store specific KPI reports to spot trends and opportunities. Assist GM with strategic planning and execution for improvement.
Other
Secondary point of contact during internal/external audits and vendor visits
All other duties as assigned
What You’ll Need
General
Must be at least 21 years of age
Bilingual (Spanish) highly desirable
Education
High school diploma or equivalent preferred, but not required
College degree preferred, but not required
Training
Fred 1-6, Crew Trainer Verification/Certification (if applicable)
Food Safety, OTP1
Foundations, Leadership Transitions Class, OTP2
Department Modules, DLIM Class
Campus Completion
Leading Great Restaurants
Hamburger University Graduation
Experience
At least 3 years prior management experience; prior GM experience preferred
At least 2 years’ work experience in fast food, hospitality or retail environment
Experience managing multiple locations and direct reports of all experience levels
Ability to positively influence change
Ability to coach and develop managers, supervisors or people leaders
Ability to indirectly influence KPIs
Certifications
- ServSafe certification required to be obtained and active throughout tenure
Skills You Bring
Leadership skills
Confident leading a team and developing others
Skilled at coaching, giving feedback, and driving accountability
Able to delegate effectively and focus on big-picture goals
Leads by example and builds trust
Be a change management champion and help others adapt to fast-paced environment
Soft skills
Clear communicator who acts with emotional intelligence
Ability to prioritize tasks and delegate effectively
Effective in conflict resolution and having difficult conversations
Organized, adaptable, and takes a strategic consultative approach
Stays calm under pressure and acts with urgency when appropriate
Technical skills
Strong understanding of food safety, labor laws, and compliance
Experienced in managing KPIs like labor cost, food cost, and guest satisfaction
Comfortable running reports and communicating findings to GM’s and Director of Operations with continuous improvement in mind
Familiar with McDonald’s systems and applications
Additional Information
Work Environment & Schedule
Requires regular travel between locations
Night, weekend and holiday availability required
Flexibility to respond to urgent operational needs
Comfortable working in a fast-paced environment
Reporting Structure
Reports to the Director of Operations
Direct reports include General Managers
Compensation & Benefits
Competitive salary, pay for this position ranges from $55,000-70,000/year based on prior experience. Bi-weekly pay
Medical, dental and vision individual insurance plans 100% employer paid, additional cost for family plans and other voluntary benefits
Other comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long-term disability, accident and critical illness coverage.
401(k)
Flexible schedule
Paid time off, up to 4 weeks/year
Robust vehicle allowance package
Free employee meals and 30% employee discount at participating McDonald’s nationwide
Career advancement opportunities
University Accredited Management Training Program
Tuition Assistance
Substantial savings on everyday purchase with McPerks discount program
Accommodation Statement
In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.
EEO Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a workplace free from discrimination, harassment, and retaliation.
Requsition ID: PDXMC8AC22720-2DB5-495C-A07B-6AFA9AA98375_16985
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.