Job Information
McDonald's Shift Manager in PEORIA, Illinois
Position Summary
The Shift Manager is responsible for providing leadership to crew and other managers during a shift to ensure exceptional Quality, Service, Cleanliness (QSC) to our guests. Shift Managers plan for each shift, monitor performance during the shift, take action to ensure the team is meeting McDonald’s standards, monitor safety, security and profitability, and communicate with the next Shift Manager to help prepare them to run a great shift, too. Shift Managers are also responsible for meeting targets during their shifts and for helping their assigned Departments meet their goals.
What You’ll Do
Lead the Team
Keep the team motivated and on track
Make sure everyone’s in uniform and ready to work
Set the tone for great guest service
Assign breaks and manage labor efficiently
Help train new crew members and support ongoing development
Run the Shift
Keep things moving in the kitchen and front counter
Meet or exceed all service goals (OEPE, KVS, VOICE, PACE, Labor, FoB, etc.)
Complete DSPT’s at least 24 hours in advance and utilize during peak periods to optimize performance
Complete pre-shift checklists
Identify danger zones and react appropriately
Keep it Clean & Safe
Conduct QSC travel path every 30 minutes, inspecting lobby, restrooms, parking lot, prioritizing and correcting issues immediately
Complete and verify daily food safety checklist and monitor food safety procedures during shift
Ensure guest and high-touch surfaces are clean, sanitary and stocked
Verify completion/follow-up on all cleaning and PM maintenance tasks
Report any crew or customer illness, injuries, or property damage immediately
Communication & Issue Resolution
Handle guest concerns promptly, professionally and appropriately
Communicate shift goals vs. actual performance throughout the shift
Communicate any new and upcoming changes regarding product, people, policy
Pass on key information to incoming manager such as equipment or staffing issues
Provide on the spot coaching for crew members when needed
Inventory Management
- Maintain stock levels for upcoming peaks
Cash Handling & Reporting
Ensure cash controls are in place, including safe contents, skims, deposits, cash +/-
Complete shift cash handling and end-of-day reporting accurately
Other
Assist with internal/external audits and vendor visits
All other duties as assigned
What You’ll Need
General
Must be at least 18 years of age
Bilingual (Spanish) highly desirable
Education
High school diploma or equivalent preferred, but not required
College degree preferred, but not required
Experience
At least 1-year prior crew trainer or supervisory experience
At least 1 year’s work experience in fast food, hospitality or retail environment
Familiar with managing KPIs such as labor management, food waste, guest satisfaction
Certifications
ServSafe certification required to be obtained and active throughout tenure
Allergen certification required to be obtained and active throughout tenure
Skills You Bring
Leadership skills
Motivate and guide the team to perform at their best
Make confident decisions and own the outcomes
Hold yourself and others accountable
Lead by example and explain the “why” behind decisions
Give and receive feedback in a constructive way
Stay focused on goals and help others stay aligned
Soft skills
Positive attitude that lifts and motivates the team
Clear communicator who acts with emotional intelligence
Effective in conflict resolution and building team morale
Navigate changes and help others adapt
Effective time management and delegation skills
Stay calm under pressure and act with urgency when needed
Technical skills
Understand and apply food safety and compliance standards
Track and respond to operational KPIs (e.g., labor cost, food waste, guest satisfaction)
Use POS systems and reporting tools confidently
Analyze data and make smart, informed decisions
Follow procedures for inventory, cash handling, and shift reporting
Additional Information
Work Environment & Schedule
Requires 95% standing and walking in a restaurant; 5% administrative
Requires lifting up to 30 pounds
Night, weekend and holiday availability required
Comfortable working in a fast-paced, high-volume environment
Reporting Structure
Reports to the Restaurant General Manager
Direct reports include all crew and managers working during the designated shift
Compensation & Benefits
Competitive hourly wage, pay for this position ranges from $15-$25/hour based on prior experience. Bi-weekly pay
Medical, dental and vision individual insurance plans paid 100% by employer, additional cost for family plans
Other comprehensive voluntary benefits include life insurance, accidental death and dismemberment, short and long-term disability, accident and critical illness coverage
401(k)
Flexible schedule
Paid time off, up to 4 weeks/year
Free employee meals and 30% employee discount at participating McDonald’s nationwide
Career advancement opportunities
University Accredited Management Training Program
Tuition Assistance
Substantial savings on everyday purchase with McPerks discount program
Franchise Statement
By applying to this position, I understand that I am applying to work at a restaurant that is owned and operated by an independent franchisee, not McDonald’s USA. I understand that this franchisee is a separate company and a separate employer from McDonald’s USA. Any information I provide in this application will be submitted only to the independent franchisee, who is the only company responsible for employment matters at this restaurant. I recognize that the independent franchisee alone will make all decisions concerning employment matters, including hiring, firing, discipline, supervision, staffing and scheduling. By applying for a job at a franchisee operated restaurant, I understand that the information I provide will be forwarded to the franchisee organization in order for that organization to reach out to me and process and evaluate my application. I acknowledge that McDonald’s USA will not receive a copy of my employment application and will have no involvement in any employment decisions regarding me, including whether I receive an interview or whether I am hired to work for the franchisee. I understand that I need to contact the franchise organization for information about its privacy practices.
Accommodation Statement
In accordance with the Americans with Disabilities Act (ADA) and other applicable laws, we provide reasonable accommodations to qualified individuals with disabilities. If you need assistance or accommodation during the hiring process or while employed, please contact Human Resources.
EEO Statement
We are an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex (including pregnancy, gender identity, and sexual orientation), national origin, age, disability, genetic information, veteran status, or any other protected status under applicable law. We are committed to providing reasonable accommodations to individuals with disabilities and to ensuring a workplace free from discrimination, harassment, and retaliation.
Requsition ID: PDXMCC756587E-11FB-411A-877D-484B1B4E5380_71642
McDonald's Corporation and McDonald's USA, LLC (the "Company") are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee of the Company, including any corporate-owned restaurant, on the basis of age, sex, sexual orientation, race, color, creed, religion, ethnicity, national origin, alienage or citizenship, disability, marital status, veteran or military status, genetic information, or any other legally-recognized protected basis under federal, state or local laws, regulations or ordinances. Applicants with disabilities may be entitled to reasonable accommodation under the terms of the Americans with Disabilities Act and/or certain state or local laws. A reasonable accommodation is a change in the way things are normally done that will ensure an equal employment opportunity without imposing an undue hardship on the Company. Please contact recruiting.supportteam@us.mcd.com if you need assistance completing any forms or to otherwise participate in the application process or to request or discuss an accommodation in connection with a job at the Company or at a McDonald’s corporate-owned restaurant to which you are applying.
McDonald's and its franchisees are taking proactive steps in response to the COVID-19 outbreak to ensure the safety in our restaurants across all communities. Our values of quality, service, and cleanliness continue to guide us. We're following direction from the CDC, state, and local governments and adhering to our deep cleaning procedures in every restaurant, every day. We also fully support employees who stay home from work if they are feeling sick. Read more about the ways we are prioritizing health at https://news.mcdonalds.com/news-releases/news-release-details/prioritizing-health-safety-and-community-mcdonalds-shares.
McDonald's and its franchisees are always looking for top candidates and encourage you to apply online. If you have any questions, please first call the restaurant as this will help the restaurant comply with any social distancing guidelines or other compliance obligations. For corporate roles, please proceed to the online application, or if you already applied, contact supportteam@us.mcd.comsupportteam@us.mcd.com. There may be a short delay in response time while we continue to monitor the impacts of COVID-19. We sincerely thank you for your continued trust in the Golden Arches.