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TK Elevator Corporation Operations Coordinator- Service/Repair (Peoria) in Peoria, Illinois

This job was posted by https://illinoisjoblink.illinois.gov : For more information, please see: https://illinoisjoblink.illinois.gov/jobs/13328581

ESSENTIAL JOB FUNCTIONS:

  • Performs Install Base maintenance as needed. Creates safety inspection tickets.
  • Updates on-call lists, sends detailed notification to Dispatch daily. Checks technicians in/out, sends down car listing and communicates information to Dispatch and supervisors.
  • Provides status to National Accounts and customers on open work orders and completed callbacks. Updates evening ticket with the monthly work order number.
  • Acts as liaison between the branch operations and regional dispatch; maintains shared calendars for dispatch with field attendance and work scheduling. Reviews open ticket reports and submits to dispatch.
  • Tracks Operations systems and tool audits.
  • Assists mechanics with information technology downloads, on mobile devices and info into other Systems, ordering brochures and tools. Orders new phones and replacements for the service department. (N/A if branch has office manager.)
  • Assists managers with safety meetings and maintains documentation. (N/A if branch has office manager)
  • Completes manual payroll entry forms, includes daily DVR processing and cost corrections.
  • Creates parts requisitions and receives parts. Reviews weekly report of un-received invoices.
  • Performs research and review for Service Manager which may include running Account History reports, weekly pre-invoicing reports, high profile service account reports, Work in Process, Routing, TK Exact, missed service reports, sick unit reports, researching billable calls.
  • Sends copy of down payment checks to regional Accounts Receivable. Submits checks sent to branch for service to lockbox
  • Creates safety inspection tickets. Monitors pre-invoicing report to ensure Safety Inspections are not being processed as Preventative Maintenance Tickets/Manual tickets.
  • Assigns tickets to mechanics, as needed.
  • Compiles data/information for legal for First Report of Incidents and/or lawsuits (copies of contracts, tickets, and requested data) (assist office manager and/or contract sales admin to compile the required documentation).
  • Prepares badging applications and tracking; orders uniforms for service (if not ordered by warehouse).
  • Prepares special reports for high profile customers and provides National Accounts with updates and Requests for Information.
  • Reviews Work in Progress report (weekly) and submits to regional billers.
  • Reviews invoice on-hold reports and works with the Regional Procurement Department to correct.
  • Opens and distributes mail and faxes. (N/A if office has office manager)
  • Codes local Accounts Payable invoices and forward to Oracle Invoice email. (N/A if branch has office manager)
  • Manages vehicles and submits change forms to LeasePlan. (N/A if branch has office manager or warehouse supervisor)
Who we are looking for

EDUCATION & EXPERIENCE:

  • High school diploma or GED (general education degree); or one-year certificate from college or technical school; or three to six months related experience and/or training in basic business administration
  • Some elevator repair administrative work preferred
  • Oracle database knowledge
What we offer

Salary range: \$27.00-\$32.00 per hour.The role offers an annual incentive program.

Provided they meet all eligibility requirement under the applicable plan documents, employees will be offered

  • Medical, dental, and vision coverage
  • Flexible spending accounts (FSA)
  • Health savings account (HSA)
  • Supplemental medical plans
  • Company-paid s hort- and long-term disability insurance
  • Company-paid basic life insurance and AD&D
  • Optional life and AD&D coverage
  • Optional spouse and dependent life insurance
  • Identity theft monitoring
  • Pet insurance
  • Company-paid Employee Assistance Program (EAP)
  • Tuition reimbursement
  • 401(k) Retirement Savings Plan with company match: Employees can contribute a portion of their pay on a pre-tax or Roth basis. The company provides a dollar-for-dollar match on the first 5% contributed.

Additional benefits include:

  • 15 days of vacation per year
  • 11 paid holidays each calendar year (10 fixed, 1 floating)
  • Paid sick leave, per company policy
  • Up to six weeks of paid parental leave (available after successful completion of 90 days of full-time employment)

Eligibility requirements for these benefits will be controlled by applicable plan documents. This is intended to provide a general description of benefits and other compensation and is not a substitute for applicable plan documents or company policies.

Additional information

TK Elevator is an equal opportunity employer and committed to diversi

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