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Overview

To assist with planning, managing, and directing Navy Federal's security force teams and ensuring the safety of employees, members and physical assets at designated Navy Federal locations. Manage daily activities of professional employees and supervisors.

Responsibilities

• Oversee daily operations of the Security Force team at designated site location to include staff scheduling/patrols, equipment testing and special event coordination

• Manage the control of access management systems (e.g., access assignments, staff schedules, problem identification/resolution, and equipment and software functionality and testing)

• Oversee the execution of the new hire onboarding process including background checks, fingerprinting, ID badge issuance, vehicle registration and decaling, etc.

• Manage response during disaster situations at designated site location and direct supervisors and staff to execute established recovery plans in collaboration with Navy Federal functional areas, external law enforcement and first responders

• Oversee shredding and destruction of confidential documents

• Provide onsite direction to supervisors and staff for medical and other emergencies; ensure staging area is established for first responders

• Manage special event security including crowd and traffic control functions

• Provide guidance to other sections within Security as well as to other business units and manage physical security support (e.g., reporting maintenance issues, providing escorts, etc.)

• Manage requests for copies of video from security camera system by Employee Relations, General Counsel, external law firms and law enforcement agencies; provide guidance to supervisors fulfilling and responding to requests

• Manage evidence collection process for Employee Relations in support of employee conduct investigations, and ADA Complaints

• Ensure that work quality, work methods, procedures and processes meet business goals and standards of member service

• Review standard and ad hoc reports and data summaries from supervisors on section/branch performance; present regularly to manager and other Security leadership

• Support projects and initiatives within the business unit and/or across the organization

• Develop and recommend new programs to enhance the performance and efficiency of Security Force operations

• Maintain equipment inventory and requisition supplies as needed

• Maintain knowledge of and ensure compliance with applicable federal and state laws, rules, regulations, and NFCU policies and procedures

• Oversee Campus Armed Security Officer Program

• Perform other duties as assigned

Qualifications

• Bachelor's degree in Criminal Justice, or related field, or the equivalent combination of education, training, and experience

• Advanced knowledge of applicable federal and state laws, rules, and regulations

• Extensive experience in law enforcement or private corporate security operations

• Extensive experience leading and/or supervising a security force operation, preferably in a large financial institution

• Advanced knowledge of physical security functions, systems, processes and procedures

• Advanced knowledge of physical security industry best practices

• Working knowledge of the design, installation and operation of security systems and related equipment

• Significant experience supervising and/or leading employees

• Significant experience working with all levels of staff, management, stakeholders and vendors

• Ability to obtain and maintain current CPR/AED Certifications

• Required - Valid State of Residence Driver's License

• Advanced skill summarizing information and clearly identifying key elements, patterns, results or relationships

• Advanced skill using innovative thinking to solve problems and facilitate the decision-making process

• Expert skill interacting with staff, management, vendors, and members diplomatically and tactfully

• Advanced skill exercising initiative and using good judgment to make sound decisions

• Advanced skill maintaining composure in a stressful and changing environment

• Advanced organizational, planning and time management skills

• Advanced research, analytical, and problem-solving skills

• Advanced verbal and written communication skills

• Advanced database, word processing, spreadsheet, and presentation software skills

Desired Qualifications

• Advanced knowledge of Navy Federal's functions, philosophy, operations and organizational objectives

• Unarmed or Armed Security Guard/Officer Certification

• Executive Protection Leadership Experience

• Advanced Threat Assessment Experience

Hours: Monday - Friday, 8:00AM - 4:30PM (On-call night shift)

Location: 5510 Heritage Oaks Drive, Pensacola, FL 32526

About Us

Navy Federal provides much more than a job. We provide a meaningful career experience, including a culture that is energized, engaged and committed; and fierce appreciation for our teams, who are rewarded with highly competitive pay and generous benefits and perks.

Our approach to careers is simple yet powerful: Make our mission your passion.

• Fortune 100 Best Companies to Work For 2025

• Yello and WayUp Top 100 Internship Programs

• Computerworld® Best Places to Work in IT

• Newsweek Most Loved Workplaces

• 2025 PEOPLE® Companies That Care

• Newsweek Most Trustworthy Companies in America

• Military Times 2025 Best for Vets Employers

• Best Companies for Latinos to Work for 2025

• Forbes® 2025 America's Best Large Employers

• Forbes® 2025 America's Best Employers for New Grads

• Forbes® 2025 America's Best Employers for Tech Workers

• 2025 RippleMatch Campus Forward Award Winner for Overall Excellence

• Military.com Top Military Spouse Employers 2025

• 2025 Handshake Early Talent Award

From Fortune. ©2025 Fortune Media IP Limited. All rights reserved. Used under license. Fortune and Fortune Media IP Limited are not affiliated with, and do not endorse products or services of, Navy Federal Credit Union.

Equal Employment Opportunity: All qualified applicants will receive consideration for employment without regard to age, race, sex, color, religion, national origin, disability, veteran status, pregnancy, sexual orientation, genetic information, gender identity or any other basis protected by applicable law.

Accommodations: If you need accommodation or assistance for a qualifying condition to complete the online application (or during any stage of the hiring process), you can contact Navy Federal's Medical Accommodations team at medicalaccommodations@navyfederal.org or by calling 1-888-503-6013. This team cannot provide any information on job postings or application status.

Disclaimers: Navy Federal reserves the right to fill this role at a higher/lower grade level based on business need. An assessment may be required to compete for this position. Job postings are subject to close early or extend out longer than the anticipated closing date at the hiring team’s discretion based on qualified applicant volume. Navy Federal Credit Union assesses market data to establish salary ranges that enable us to remain competitive. You are paid within the salary range, based on your experience, location and market position. For additional details regarding compensation and benefits, review the Benefits page (https://fa-etbx-saasfaprod1.fa.ocs.oraclecloud.com/hcmUI/CandidateExperience/en/sites/nfcu/pages/employee-benefits) of the Navy Federal Career Site.

Protect Yourself from Job Scams: Navy Federal Credit Union jobs are posted on our career site, jobs.navyfederal.org and reputable job boards (e.g., LinkedIn, Indeed). We do not post jobs on social media marketplaces, messaging apps or unverified websites. We will never ask candidates for payment, bank details or personal financial information during the hiring process.

Bank Secrecy Act: Remains cognizant of and adheres to Navy Federal policies and procedures, and regulations pertaining to the Bank Secrecy Act. REQNUMBER: 29784